Erin Geroux Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Provided project and administrative support for executive, director and lead physicians. • Meeting scheduling and improved calendar efficiencies for executive and director.• Successfully planned and facilitated staff meetings, onboarding, and special events.• Project coordination of improved space and provider schedule efficiencies.• Organized and maintained paper and electronic files, along with various office management tasks.• Daily, weekly and monthly reporting for executive leaders utilizing Tableau, Excel and PowerPoint.• Utilized strong organizational skills, attention to detail and confidentiality.• Participated on Centralized Hiring Team, including screening applicants and onboarding employees.

Portland, Oregon Metropolitan Area

Managed 30 medical staff and provided clinic-wide support in a fast-paced medical office of 90,000 paneled patients.• Complex daily scheduling for a team of 50 employees while following multiple union labor contracts.• Project coordination of mass vaccination clinics, daily pandemic policy and procedure updates, and increased unit-based project team to highest rated level. • Successfully organized, planned, and facilitated the communication of updated information utilizing rounding conversations, daily huddles, monthly meetings and email updates to all levels of staff and providers.• Conducted interviews, reference checks, onboarding, performance evaluations, coaching conversations, and corrective action while balancing the medical staffing crisis, morale of current staff and clinic efficiency during pandemic.

Portland, Oregon Metropolitan Area

Supervised a team of 20 front-line registration and customer service staff in multiple locations.• Collaboratively implemented communication processes and agreements with all departments in the building. • Project coordination for technology implementation including kiosks, photo capture, and minor construction. • Utilized excellent communication and customer service skills in a high-pressure environment.• Instrumental in the successful implementation of a new urgent care department while increasing customer service survey scores to top tier.• Ensured accurate cash handling, procedures compliance, and outstanding customer service by conducting regular training and audits for team.

Portland, Oregon Metropolitan Area

Regional trainer for 250 hospital and clinic registration staff.• Created course completion reports utilizing learning management system (LMS) and Excel.• Updated procedures and created training materials reflecting current healthcare laws and regulations. • Successful training, curriculum implementation and staff development utilizing classroom instruction, PowerPoint presentations, procedure manuals, audits, newsletters and efficiency sessions.

Portland, Oregon Metropolitan Area

Scheduling and registration for hospital and clinic patients at multiple locations.• Notary Public for hospital patients.• Provided accurate scheduling, registration and payment collection for surgeries and appointments, utilizing problem solving and excellent customer service skills.

Portland, Oregon Metropolitan Area

Developed curriculum and evaluation systems, networked with local healthcare providers and educators, and provided introductory healthcare instruction to at-risk young adults. Coordinated field trips to discover the multiple educational programs, careers, and resources available.

Portland, Oregon Metropolitan Area

Hired, trained, and evaluated program managers, instructors and students. Conducted audits and performance meetings with staff and students. Scheduled, planned and facilitated board meetings and externship site visits. Project coordination for new school, volunteer events, and public clinic. Creation of schedules, payment collection, materials purchasing, and advertising.