Erin Glavin Email & Phone Number

Jonesboro, Arkansas, United States

Jonesboro, Arkansas

Manages team of 19 Network EngineersOversees key projects, processes and performance reports, data and problem-solving analysisDevelops, determines and implements policies and proceduresInterviews, selects, trains and supervises staffCreates weekly employee productivity reportsPerforms employee performance reviews and delivers one on one coachingCollaborates with Engineering and Operations teams to refine internal processes

Little Rock, Arkansas Area

Write and review MOP documentation for customer grooms and bandwidth upgrades. Implement and troubleshoot ATM to Ethernet conversions primarily on Adtran TA5000 and Calix C7 DSLAMs. Act as a liason between Test and Turnup and Change Control to ensure the MOPs contain the correct technical steps and are able to be completed efficiently.Equipment Experience:Calix C7, E7Alcatel-Lucent 7750, 7450Adtran TA5000, TA3000, TA1100D, TA1200F, TA1248VCisco 7606, 7609, 6500, 3400, 7200, 10KRedback SE800Juniper mx480, mx960Telco T5c

Little Rock, Arkansas Area

Provisioned and implemented In-band management for new Gigabit Ethernet DSLAMs, provisioned end-to-end customer Vlan paths, and performed bandwidth capacity testing over Gigabit Ethernet. Provided Tier II escalation support and trained new employees and contractors at the Little Rock, AR, and Denver, CO, locations. Wrote standard process documentation for training including developing a training program for outside contractors.Equipment Experience:Adtran TA5000, TA3000, TA1100D, TA1200F, TA1248V, TA1108Alcatel-Lucent 7750, 7450Calix C7, E7, E5Cisco 7606, 7609, 6500, 3400, 7200, 10KJuniper mx480, mx960Redback SE800Telco T5cZhone RaptorAFCLucent FS Stinger

Little Rock, Arkansas Area

Performed provisioning for physical moves of ADSL/VDSL customer markets from end-of-life to new DSLAMs. Ensured customer downtime kept to a minimum and verified quality of service after customers were moved. Wrote new process documentation and led training of new employees.

Little Rock, Arkansas Area

Provided Tier II operational support for Windstream's broadband customers. Interfaced via phone and trouble ticketing systems with Windstream technicians and front-line technical service representatives. Troubleshot ATM and Ethernet-based networks. Led beta testing of internal communications software and data integrity testing of new records system.

Salina, Kansas

Provided in-bound call support for Alltel DSL and Dial-up customers. Applied technical knowledge to troubleshoot network connection issues. Assisted the Recheck, Escalations, and Technical Specialist team to provide advanced DSL troubleshooting and escalation assistance.