• Supporting Content Writers by answering questions, checking content & exercises created by School in a Box writers, and getting updates from current writers• Supporting Project Manager with admin by including checking videos and lessons from writers, assisting with phase planning, system improvements, and developing support documentation for various role players. • Loading content to the online platform which hosts the full curriculum. • Liaising with content partners to ensure that all content is correct, formatted, and meets the requirements aligned to CAPS and School in a Box.

• Creating and developing content for Grade R. In June 2021, I moved into the role of Project Administrator. • Assisting the Project Manager with administration on an adhoc basis including but not limited to developing training manuals, personnel procedure documentation and populating spreadsheets from PDF documents.

• I used this time to be with my two children aged 6 & 8. • I assisted the launch of a successful small business, Beaded Beauty focusing on wire and beaded décor, jewelry, and keyrings. • The purpose of this business is to empower, uplift, and teach people new skills to make them more financially independent. • I have managed the social media content and used my network of connections for potential business collaborations.

• Managing Director’s calendar and diary while setting up appointments with clients and suppliers. • Managing day to day operational staff of 5 members and ensuring all tasks are completed timeously. • Overseeing and managing day to day interactions with clients and suppliers regarding product delivery. • Negotiating rates with suppliers. • Ensuring all invoices, filing and supplier information is correctly captured and logged. • Creating, developing and maintaining administrative processes for the business to run optimally. • Liaising with production staff, administrative staff and clients to ensure smooth delivery of the production• process from an initial enquiry for a product to final delivery of the product to the client. • Following up on outstanding orders and deliveries for both clients and suppliers. • Setting up and attending appointments with potential and existing clients and suppliers.• Creating, developing and marketing email campaigns via MailChimp.• Website creation, management and content generation.• Using online tools to create an online presence for YourBestMark including Google AdWords, Keyword• Planner, Analytics and Search Console.• Creating, developing and optimizing YourBestMark’s presence on social media platforms including Facebook, Instagram, Pinterest and Twitter.

- Key account management of various clients in both a lead and supporting role - Conducting face to face, internet/web and telephonic research as well as documenting and reporting on all research pieces completed- Coordination of various national research contracts through setting up appointments to ensure project deliverables are met - Project management of adhoc research – development and creation of surveys on our survey platform, consolidation of results by running reports, liaising with the graphic designers regarding report layout and presentation and approval and sign off of final report before sending to the client

- Conducting face to face, internet/web and telephonic research as well as documenting and reporting on all research pieces completed - Coordination of various national research contracts through setting up appointments to ensure project deliverables are met - Coordination of researchers including setting up interviews, providing correct client details and ensuring interviews occurred- Project management of adhoc research – development and creation of surveys on our survey platform, consolidation of results by running reports, liaising with the graphic designers regarding report layout and presentation and approval and sign off of final report before sending to the client- Key account management of various clients in both a lead and supporting role

- Conducting face to face, internet & telephonic research.- Documenting & reporting on research pieces completed - Coordination of a national research contract

• Search Engine Optimization by utilizing Google Analytics and Google Ad Words to track, manage and increase the company’s online presence• Utilizing social media platforms to engage with our online community and satisfied clients through Facebook and LinkedIn• Email marketing campaign management in order to market the various products which the company offers• Online reputation management by using Google Alerts and monitoring various online consumer forums• Website creation and management by developing a new wireframe, generating new content and the compilation of new images for the website • Managing the IT systems by ensuring that the correct operating systems are in place and the correct procedures are followed

• Logistical management of training programs (local and national level)• Sourcing training venues• Coordination of training course materials (workbooks, place cards, certificates & necessary stationery)• Coordination of workshop delegates• Managing the set up of each workshop venue including all AV & training requirements• Managing registration of delegates • Managing delegate feedback through online research tool • Compilation of final training report • Diary management for Managing Director• Travel management for Managing Director (local and international level) • Running personal errands for Managing Director • Typing of personal & professional documents • Minute taking • Creation of Powerpoint presentations for Managing Director • Screening calls & passing on accurate messages• Event management (breakfasts, forums & personal events for Managing Director) • Email marketing campaign management (database management & creation of marketing emails)• Search Engine Optimization by utilizing Google Analytics and Google Ad Words to track, manage & increase the company’s online presence• Managing the company’s Social Media platforms & building an online community via Twitter, Facebook and LinkedIn • Online marketing by using various social media platforms & website • Monitoring the company’s online reputation • Managing the company’s website by liaising with the website developers regarding new content, updates & removal of any incorrect information• Coordination of a quarterly e-newsletter • Managing the company’s relationship with the media (Entrepreneur Magazine, Hospitality Marketplace & bizcommunity.com)• Key account management • Conducting face to face, internet & telephonic research. • Documenting & reporting on research pieces completed • Coordination of various national research contracts (appointments, flights & car hire) • Managing the company’s financial portfolio • Procurement of new IT systems, hardware & software

• Assisted the Events Manager with all preparations for International Leadership Training which took place in Mauritius • Travel co-ordination and venue sourcing for training and product shoots • Sourcing and purchasing promotional and marketing material relevant to the Amway organization • Product launch co-ordination by assisting the Brand Managers source venues, develop the displays and ensuring that there was the correct amount of stock available • Client liaison / guest communication regarding training and product launches • Admin assistance for creative compilation of Christmas brochure• Achiever interviews – for monthly publications for the Amway distributors • Marketing and event research for the Events Manager • Created and implemented filing system for marketing team• Venue set-up and co-ordinating training / event programme