Erin Joubert Email & Phone Number

New Lenox, Il, Us

•Project Manager responsible for guiding clients through migration to a new management system•Manage several high-profile clients and complex projects with multiple source systems•Create project plan encompassing all necessary activities for each client’s specific needs•Coordinate with data analyst, product specialists and product instructors to ensure all deliverables are completed on time•Work directly with clients to verify data conversion and complete system configurations•In depth knowledge of Applied Epic and Applied TAM•Own client relationship from point of sale through project completion and subsequent handoff to Technical Support team•Member of Tiger Team tasked with improving and streamlining project management process •Act as first line of technical support during the implementation process•Performed user acceptance testing for company migration to Salesforce by executing workflows and providing detailed documentation •Plan local volunteer events as part of internal Applied Cares Volunteer Committee

• Contributed to sales growth of 41% from CY2012 to CY2014 • Initiated development and oversaw implementation of new website with improved SEO and higher conversion rate• Monitored online reputation to become three-time Dealer of the Year award winner • Utilized Google tools including YouTube, Google+ and Reviews to increase search rankings• Created marketing and advertising materials using Adobe Creative Cloud• Managed sponsor relationships with local businesses and charities• Planned community events to foster good public relations including Drive 4 Kids, Trunk or Treat, Photos with Santa and The Safe Driving Project• Maintained relationships with CRM, inventory database and website provider vendors • Supervised social media presence including Facebook, Google+, YouTube, Pinterest and Instagram• Wrote customer communications including lead/sales follow-up, newsletters, and service reminders

• Increased salesman monthly sales average by 45%• Wrote customer communications including lead and sales follow-up, newsletters, and service reminders• Organized and prioritized salesman workload when handling multiple sales leads• Coordinated with other departments to facilitate sales process and improve customer experience

• Managed annual telefundraising campaign netting more than $3.9 million in alumni donations• Devised marketing concept including targeting and segmentation plans through client research• Increased donations by 28% from FY2008 to FY2010• Annual forecasting, strategic planning, and budget management including monthly analysis• Analyzed statistics to set daily, weekly, monthly and yearly program goals• Presented campaign progress to company and client in quarterly meetings• In charge of recruiting, interviewing, hiring, training, motivating and maintaining staff of 140+• Performed staff reviews to ensure quality and improved performance• Generated and maintained statistical databases using Microsoft Office

•Led a team of 15 Student Development Representatives (SDRs)•Motivated team to secure more than $500,000 in alumni donations•Supervised the activities and assisted with management of 100+ SDRs•Participated in weekly meetings to discuss goals, progress, and strategies for improvement•Assisted with interviewing and training of new SDRs and Supervisors•Set weekly and monthly goals for team and individual members•Performed monitoring and coaching to ensure quality

•Encouraged financial support for the three campuses of the University of Illinois, including its colleges, units, departments, and programs•Practiced good public relations with alumni to professionally represent the University of Illinois