Erin Kelble, M.Ed. Email & Phone Number

Conshohocken, Pennsylvania, United States

-Manage New Client/Renewal Implementations for Stop Loss Carrier, which includes running implementation calls, managing open items for operation and data onboarding. -Project Manage a launch of a health questionnaire program for select clients-Work to develop implementation partner standard questionnaires -Create Process for Automation of applications -Assist with process for automation of policy management -Process Improvement Projects

Plymouth Meeting, Pennsylvania, United States

Lead and Implement new customers. Manage and oversee new team member training. Conduct Audits on new customer builds. Lead implementation meetings with customer and carriers for health insurance benefits. Lead team meetings. Configuration Management. Manage ongoing improvement projects.

Plymouth Meeting, Pennsylvania

Plymouth Meeting, Pennsylvania

Greater Philadelphia Area

• Effectively working with a dedicated teams to assist our members with discharge planning, recovery resources and safety planning• Leading weekly to bi-monthly calls to members to make sure they have been connected with local resources following an inpatient stay• Aiding members to find a therapist, psychiatrist or therapy group by calling our network providers to check availability• Main contact for a high touch account, working with members to assist with finding employee assistant professional counselors and facilities to assist members in gaining access to in network care• Communicate daily with our clinical team for any escalated cases• Following up with providers to make sure the members are truly attending their aftercare and are engaged in therapy• Provide members and providers with benefit information

• Provided Telephonic Counseling on initial calls to members and providers on the outpatient level of care• Provided members and providers with benefit information• Received Crisis Calls and completed assessment for any safety concerns, if additional evaluation was needed consulted with clinical staff members on call.

• Collected and Monitor Student Attendance• Maintained all Student Status Changes• Counseled on academic and personal issues a caseload of students. • Participated in weekly student tracking meetings• Ran and Developed all student actives for the campus

Intake Specialist (September 2007-August 2009)• Conducted intake interviews with potential clients to ensure appropriateness for treatment in the programs. Coordinated and scheduled admissions with referring agencies• Ensured funding approval for all clients prior to and upon admission to treatment• Continued to ensure funding throughout the treatment stay of the clients• Provided service documentation in accordance with licensing, funding and contract requirements. • Knowledge of Pennsylvania Client Placement Criteria and Managed Care Systems• Participated in Weekly Meetings updating client’s status in the program• Administrative Duties as wellAddictions Counselor (September 2006-Sept. 2007)• Coordinated Group Therapy, Psychoeducational Seminars, Individual Sessions Self-Help Seminars and After-Care Seminars for a caseload of 5-6 Women in a Women and Children’s Facility as well as for 12-18 inmates at a maximum-security prison• Helped Design updated curriculum for the short-term members

Bachelor Of Arts (B.A.), Counseling Psychology

Activities and Societies: Zeta Tau Alpha, Lacrosse- NCAA All Star

M.Ed., Counseling