Responsible for employees as well as inventory processing, sales goals, sales transactions, and problem solving. Coach new employees on procedures, restocking, price tagging, shipping, selling, customer service and cleaning the sales floor. I provide effective verbal communication, excellent problem solving skills, support the team environment, I meet my deadlines, and provide excellent computer/POS system and software skills.

I have been cross trained in all Front of House positions to be able to support the restaurant in anyway I can. These positions include Food Running, Bussing, Hosting, Expoing, Bar-backing, Bartending (beer only), and Serving. Being cross trained on all these positions has allowed me to be fluid and transition to different locations within the restaurant depending on where I am needed. This allows me to be an asset to my team and to help my team succeed. Also allows me to handle fast pace situations, handle many customers at once and provide excellent customer service.

A manager of a team between 5-20 depending on if we had travelers that day. As the acting manager, I had knowledge of basic merchandising tasks (resets, tagging, building displays, cleaning, facing, rotating stock, etc.). I also worked as an independent individual with great attention to detail, who took pride in my work, and enjoyed working with customers.We had strong communication between customers, our king supers counter parts, and my employees.

Developed and implemented training material for call representatives across the company as well as globally. Focused approach on empathy, active listening, accountability and building relationships with internal and internal customers. Gathered feedback on customer experience through interviewing using Net Promoter Score tactics through the phone and through email. Practiced problem resolution on escalated account issues involving multiple follow ups and management. Analyzed and compiled data into month end reports with statistical trends and actionable feedback while using CRM's like Sales Force and NetSuite. Brainstormed solutions for internal and external issues to effectively target company goals Organized team and company events to increase company morale and appreciation (600+ employees)Met with new candidates and trained them on CX goals, databases, and procedures. Learned the importance Net Promoter Score as it relates to a company's objectives and long term goals

HR support for employees and stakeholders. Created and enforced new and existing policies. Helped with the hiring process of new employees. Arranged the training and new development of new employees. Provide excellent customer service to customers and vendors. Develop and maintain regular reports via the company’s accounting system including accounts payable processing.Back office support with cross functional teams. Proficiency in Quickbooks, PipeDrive, Mircosoft Word & Excel, and FishBowl.

As a Service Specialist, I helped new owners get started using their new Apple products. Assisted current Apple owners access quick, and efficient support to develop a strong positive relationship with Apple. Sometimes I took care of customers with advice or a solution on the spot, using my knowledge of Apple technology to help with all devices including; Apple Watch, iPod, iPhone, MacBook and iPad and all related software and hardware accessories. At other times, I refer customers to the Genius Bar or an expert level specialist team members who provided third level technical support. I provide individual training for new customers, helping them acquire the basic skills they need to get started on their new devices and projects.

Identify roadblocks and help develop solutions to keep project timelines on schedule and within budget.Complete operational and administrative projects, including building online file-sharing datarooms, tracking costs, data and outcomes, maintaining detailed documentation, and managing and creating spreadsheets. Attend and monitor weekly business development and construction progress meetings.Provide administrative support to the development, finance and permitting teams, and across other areas in the office as needed.Help create and refine digital and print marketing materials used in bid proposals, conferences and other new business solicitations. Enter and maintain key project/listing data using cloud-based document management and relational databases. Review and aggregate project due diligence for proposed new developments and acquisitions.