Erin Lee Email & Phone Number

Richmond Hill, Ontario, Canada

• Cultivated a welcoming and inclusive environment for all customers, partners, and coworkers by acknowledging and connecting with every person.
• Coordinated the production of drinks and strategic hand-offs through collaborative effort and quick action times in order to meet customers’ needs.
• De-escalated confrontations through quick recognition and compensation, striving for the best customer experience.
• Trained new baristas to design 30 different handcrafted drinks and successfully build relationships with 50+ customers to support them in their Starbucks careers.

• Conducted market research in 70+ cities and states in Canada and the United States to reach out to new potential business partners.
• Achieved weekly KPI of 500 cold calls and email outreaches to fulfill product and merchandising display orders.

• Recruited and assessed 20+ candidates through interviews and relationship building to maintain constant development and expansion of the organization.
• Oversaw the local committee of 30+ members by tracking performance and analyzing results.
• Launched committee meetings and events through agenda planning, marketing, and obtaining sponsors & guest speakers.
• Hosted events by presenting and interacting with an audience of 50+ people.

• Managed 40+ companies for in-kind sponsorships and outreach partnerships through communication strategies.
• Created sponsorship packages for partnering businesses in order to showcase and sell the organization.
• Collaborated with 20+ associates and 10+ companies to produce a successful virtual career fair for 1000+ business students.

Toronto, Ontario, Canada

• Ensured the safety of 40+ participants by following health and safety standards.
• Worked with a group of individuals of all ages providing basic swim techniques and tailored swimming skills.
• Generated 200 hours of customized instructional lesson plans for 100 swimmers across different levels, leading to a 75% pass rate.
• Collaborated with a team of lifeguards in order to assess and rescue patrons in need with quick decision-making and lifesaving skills.

Vaughan, Ontario, Canada