Erin Lee Email & Phone Number

Richmond Hill, Ontario, Canada

• Cultivated a welcoming and inclusive environment for all customers, partners, and coworkers by acknowledging and connecting with every person.• Coordinated the production of drinks and strategic hand-offs through collaborative effort and quick action times in order to meet customers’ needs.• De-escalated confrontations through quick recognition and compensation, striving for the best customer experience.• Trained new baristas to design 30 different handcrafted drinks and successfully build relationships with 50+ customers to support them in their Starbucks careers.

• Conducted market research in 70+ cities and states in Canada and the United States to reach out to new potential business partners.• Achieved weekly KPI of 500 cold calls and email outreaches to fulfill product and merchandising display orders.

• Recruited and assessed 20+ candidates through interviews and relationship building to maintain constant development and expansion of the organization.• Oversaw the local committee of 30+ members by tracking performance and analyzing results.• Launched committee meetings and events through agenda planning, marketing, and obtaining sponsors & guest speakers. • Hosted events by presenting and interacting with an audience of 50+ people.

• Managed 40+ companies for in-kind sponsorships and outreach partnerships through communication strategies. • Created sponsorship packages for partnering businesses in order to showcase and sell the organization.• Collaborated with 20+ associates and 10+ companies to produce a successful virtual career fair for 1000+ business students.

Toronto, Ontario, Canada

• Ensured the safety of 40+ participants by following health and safety standards.• Worked with a group of individuals of all ages providing basic swim techniques and tailored swimming skills.• Generated 200 hours of customized instructional lesson plans for 100 swimmers across different levels, leading to a 75% pass rate.• Collaborated with a team of lifeguards in order to assess and rescue patrons in need with quick decision-making and lifesaving skills.

Vaughan, Ontario, Canada