Provide administrative support for the EMS and Human Services departments. Collaborates with multiple internal departments, including human resources, payroll, purchasing, and registration. Prepare instructor contracts and monthly payroll and submit by deadline. Maintain files and records, and ensure privacy of files complies with FERPA guidelines. Schedule meetings, reserve rooms for meetings, and record meeting minutes for Learning Evidence Committee, EMS Advisory Committee, and Human Service Advisory Committee. Schedule interviews, prepare paperwork for interviews, and gather and ensure new hire paperwork is complete before turning it in to HR. Prepare continuing education materials and paperwork for instructors to bring to each class and ensure that all paperwork is complete and accurately filled out when they drop it off. Create Word and Excel documents regularly to assist with efficiency of departmental processes. Proofread documents for program director to ensure documents are error-free prior to being distributed. Maintain accurate and complete records and submit to auditing department at the conclusion of each class. Participate in professional development. Tutor EMT and Paramedic students seeking extra assistance.

Respond and collaborate with multiple agencies to both emergency and non-emergency calls in Alamance County and surrounding counties for mutual aid. Perform assessments on medical and trauma patients. Supervise, teach, and evaluate new EMT and Paramedic students during their clinical time. Create a positive learning environment and ensure that they are able to apply their knowledge to patient care. Provide ALS and BLS care on scene and en route to hospitals. Interpret 12-lead ECGs, obtain medical histories, and perform physical exams to identify potential underlying critical issues. Assess MCI scenes to determine patient priority levels, critical injuries, and assist with the safe extrication of patients. Participate in continuing education provided by the county as well as outside agencies. Communicate in a professional manner with multiple departments and build working relationships with agencies, including law enforcement, fire, physicians, nurses, EMT and paramedic clinical students, supervisors and dispatchers. Complete patient care reports for every patient encounter and protect the confidentiality of all patient information. Participate in public education events, career fairs, touch-a-truck events, and various other community events.

Assisted EMT and Paramedic instructors with psychomotor skills and evaluated students based on NREMT skills checklists. Lead instructor for AHA BLS CPR classes.

- Collaborates with fire departments and police departments to provide emergency medical care to residents in surrounding areas- Completes EPCR for each call in a timely manner- Completes daily checklists of equipment and stocks ambulance with appropriate equipment- Decontaminates ambulance and other equipment between every patient contact- Communicates with dispatch, doctors, nurses, facility staff, supervisors and other crew members in a professional manner

- Scheduled and tracked classes and facilities for fire departments, community training and in-house continuing education and refresher training programs- Recruited, scheduled and assigned instructors to classes for pre-hire, orientation and continuing/community education- Manages American Health Association documentation and rosters as well as issue and track certification cards- Maintained database of rosters for completed classes and submits completed rosters to Office of Emergency Medical Services (OEMS)- Tracked and managed fees and/or tuition due for classes- Managed instructors credentials and schedules

- Assists course instructor with teaching new EMT-B students practical skills including: CPR, Spinal Immobilization, Upper and Lower Extremity Splinting, Medical and Trauma Assessments and Obtaining Vital Signs- Assists with grading coursework including exams and quizzes- Create study sessions and study guides to assist students with studying for written and practical examinations

- Transports patients to and from nursing homes, rehabilitation centers and patients' homes to doctor's appointments- Travels in and around the Boston area; Melrose, Wakefield, Stoneham and Lexington and occasionally other surrounding areas- Uses two-way radio system to communicate with dispatch and other chair car drivers- Fills out and files paperwork regarding patient transfers- Completes a daily checklist to ensure the proper supplies are in the vehicle and ensures proper oil and gas levels during every shift

- Provided members with information regarding medical and dental benefits and claims information- Investigated and resolved member inquiries through computer research, telephone contact, email communications and correspondence- Liaison between members, providers and other departments within the company- Contributed to a team oriented goal to meet service, production and quality metrics- Used exceptional concierge service phone skills consistently and researched efficiently to provide first call resolution to members- Used and understood the importance of teamwork

- Handled cash and check deposits for assigned bank accounts on a daily basis- Prepared daily cash requirements journal and entered information into accounting system- Implemented an accounts payable paperless system for better organization and efficiency- Compiled and sorted documents, such as invoices and checks, substantiating business transactions- Prepared vouchers, invoices, checks and account statements and reviewed them for accuracy- Submitted appropriate accounting reports to management- Coded data for input into financial data processing system according to company procedures