Erin Moore Email & Phone Number

Huntington, Wv, Us

Bern, Bern, Ch

Boston, Ma, Us

Implements business processes using Business Process Modeling and Notation (BPMN) 2.0, Camunda, and Fidelity tools for the Personal Investing Business Unit. Collaborates with subject matter experts (SMEs) to identify issues, gather business requirements for use cases, and devise solutions.• Promoted from Business Process Management Developer to Software Developer in September 2023. • Creates concise business process maps, writes scripts to parse key information and distribute communications, and builds out logic and scripting to facilitate task completion.• Automates processes to improve efficiency and reduce backlogs.• Applies multiple reengineering tools and methodologies to deliver tangible results and achieve goals.• Consults with squad to create team norms, Definition of Ready, Definition of Done, and team working agreements.• Recognized for completing a use case in four weeks, well ahead of the typical three-month turnaround, while maintaining quality standards.• Prepares Java Scripts and logistics to facilitate diverse use case scenarios and overcome challenges including missing information and errors.• Mentors new FidelityMADE associates to support professional growth and development.

Boston, Ma, Us

Completed a highly selective and intensive technical training program gaining expertise in BPMN, JavaScript, Java, APIs, Scrum, Scripting, and Camunda. Built a strong foundation in conducting detailed analyses for process reengineering and solution development. • Applied technical knowledge to drive process optimization and efficiency; facilitated Scrum events.

Boston, Ma, Us

Served as a trusted resource for client services associates addressing questions, resolving problems, and handling escalations. Provided one-on-one coaching to develop associate knowledge and skills, enhance performance, and drive productivity. Trained and onboarded new Help Desk associates. • Played an integral role in developing and launching the HD Pod Pilot to restructure associate technical support program, streamline processes, and improve access to coaching and mentoring.• Led Lunch and Learn presentations to equip associates with essential knowledge.• Received EIA Q3 2019 and Q3 2021 awards for exceptional leadership and performance.

Boston, Ma, Us

Boston, Ma, Us

Supported high net worth customers with self-directed changes such as updating contact information, pulling tax statements, placing trades, and transitioning to a managed account. • Completed an eight month Help Desk Pipeline Development Program to build leadership skills and guide customer relationship associates through diverse customer requests and issue resolutions.

Boston, Ma, Us

Assisted customers with self-directed account management activities, including updating contact information, placing trades, and rebalancing portfolios.

Richmond, Virginia, Us

Responsibilities included:-Manage 10+ employees and 3 locations.-Interviewing, hiring, and onboarding new hires. -Inventory management and ordering. Accomplishments: I helped open our 3rd location at Denver International Airport (DIA), expand our product line and created a handbook for our employees.

Responsibilities included:-Manage 12+ employees and 3 locations.-Interviewing, hiring, and onboarding new hires. -Inventory management and ordering. -maintained relationships with DIA officials. Accomplishments: I helped open our 3rd location at Denver International Airport (DIA), created the outline of our HR policies, and doubled sales in my 1st month in role.

Bachelors Of Science In Communication, Music Production

Bachelor Of Science - Bs, Computer And Information Systems

Certificate, Web Design

Html, Css & Web Design Circuit

Associates Of Applied Science, Electronic Media