Erin Smith Email & Phone Number

Springfield, Ma, Us

Remote

Program Management of our largest tech client with upwards of 40 projects per year.• Working closely with current and potential clients to determine the best research methodology in order to support their research needs• Executing strategic leadership goals to improve communication between sales and other groups, creating efficiencies within processes and mentoring the project management team• Fostering teamwork and communication with internal teams in order to provide superior… Show more Program Management of our largest tech client with upwards of 40 projects per year.• Working closely with current and potential clients to determine the best research methodology in order to support their research needs• Executing strategic leadership goals to improve communication between sales and other groups, creating efficiencies within processes and mentoring the project management team• Fostering teamwork and communication with internal teams in order to provide superior research and support to a growing base of clients Show less

Cambridge, Massachusetts

Manage, foster and grow the ongoing client relationship with our biggest tech clients. • Consistently exceeds sales goal with increasing targets each year.• Program Management of our largest tech client with upwards of 40 projects per year.• Fostering of client relationship in order to maintain current clients and grow book of business. • Mentor and train project resources to better execute on client needs.

Cambridge, Ma

Responsible for planning and execution of all phases of research projects both quantitative and qualitative. • Responsible for creating project estimates and managing profitability; proven track record of executing projects that meet or exceed margin estimates based on company/department targets.• Coordinate with internal and external resources to ensure successful program execution using several project management tools.• Experienced in telephone and online studies, and… Show more Responsible for planning and execution of all phases of research projects both quantitative and qualitative. • Responsible for creating project estimates and managing profitability; proven track record of executing projects that meet or exceed margin estimates based on company/department targets.• Coordinate with internal and external resources to ensure successful program execution using several project management tools.• Experienced in telephone and online studies, and managing complex projects, including large international studies.• Coordinate with internal support departments including sampling, programming, data processing and advanced analytics team to ensure successful program execution. Show less

Newton, Ma

Created a daily QA process for data content. Established tracking methodology for all QA projects. Creating instructional manual and training materials for content listings. Initialize and track data quality projects, analyze large data sets, create KPI’s. Mentor and train employees. Special projects for Customer Support Q1/2 2013, Core Data Product Q3/4 2013.• Reduced parsing of Salesforce cases by 87% by analyzing data flows, adding filters and restructuring queues which lead to a… Show more Created a daily QA process for data content. Established tracking methodology for all QA projects. Creating instructional manual and training materials for content listings. Initialize and track data quality projects, analyze large data sets, create KPI’s. Mentor and train employees. Special projects for Customer Support Q1/2 2013, Core Data Product Q3/4 2013.• Reduced parsing of Salesforce cases by 87% by analyzing data flows, adding filters and restructuring queues which lead to a savings of 1 full time Customer Support resource.• Analyzed data and created metrics using Tableau for Product team in order to evaluate and measure workers from a third party crowd sourcing platform which resulted in better worker management and higher data quality. • Identify, create and manage QA projects to improve data consistency and accuracy using SQL to extract data. • Established daily QA process for all listings processed. Track errors for all classifier and create monthly metrics for management. • Established tracking methodology for all quality projects and communicate project updates to management and stakeholders. • Created and maintain instructional documentation and training materials for department. Show less

Initiated, planned, executed, monitored and closed CCE support project. Analyzed the price and specifications data set, created business and technical requirements for a new database. • Identified key specifications to increase market share within Fleet and Finance segment. • Analyzed needs for an additional database to allow for better coverage of data for automotive clients.• Resolved production issues and eliminated extra steps that saved the company over… Show more Initiated, planned, executed, monitored and closed CCE support project. Analyzed the price and specifications data set, created business and technical requirements for a new database. • Identified key specifications to increase market share within Fleet and Finance segment. • Analyzed needs for an additional database to allow for better coverage of data for automotive clients.• Resolved production issues and eliminated extra steps that saved the company over €500,000.• Analyzed current support process for products, technical application, and staffing model. • Created CCE product helpdesk support structure with focus on Service Level Agreements. Show less

Managed 18 employees in two locations and Automotive Information Center's (AIC) research operations including: research department management, project management, 3rd party relationships and product management of AIC's AutoSite Pro.• Tasked with taking over stalled project. Redefined scope, project milestones and timelines. Achieved 98% completeness on critical metrics across 47 global markets by tracking, analyzing, managing, communicating and recommending research… Show more Managed 18 employees in two locations and Automotive Information Center's (AIC) research operations including: research department management, project management, 3rd party relationships and product management of AIC's AutoSite Pro.• Tasked with taking over stalled project. Redefined scope, project milestones and timelines. Achieved 98% completeness on critical metrics across 47 global markets by tracking, analyzing, managing, communicating and recommending research direction.• Improved data acquisition and timing by implementing a network shared drive, creating one source of data across the US.• Initiated and implemented a global peer review process by working with a global team resulting in improved data accuracy.• Implemented and executed a new proofing process to ensure that data was entered correctly to provide accurate configuration of actual buildable vehicles on dealer lots. • Established 5 teams in the US, Canada and Mexico that became the benchmarks for other global research teams because of work quality, achievements and team unity.• Minimized risk by collaborating with sales on the B to B tool, data feeds and the Competitive Comparison, enabling client retention and the addition of new contracts. • Drove research consistency and practices by collaborating on a global Price and Spec leadership team.• Documented research practices and process changes. Created training materials and a tracking methodology resulting in data accuracy and consistent training processes. Show less

Managed General Motors and Mercedes-Benz accounts; managed projects to completion, subject matter expert for all AIC products. • Tracked projects from inception through completion using SharePoint to ensure customer satisfaction. • Trained sales and support staff on all AIC products which improved overall knowledge and the ability to support existing customers and increase market share.• Improved up-selling of customizable Comparators and data feeds through analysis of customer… Show more Managed General Motors and Mercedes-Benz accounts; managed projects to completion, subject matter expert for all AIC products. • Tracked projects from inception through completion using SharePoint to ensure customer satisfaction. • Trained sales and support staff on all AIC products which improved overall knowledge and the ability to support existing customers and increase market share.• Improved up-selling of customizable Comparators and data feeds through analysis of customer deliverables and recommending opportunities for new revenue streams.• Provided excellent customer service, recognized through results of customer surveys. Show less

Managed $1.1M in contracts and client accounts including; General Motors, Mercedes-Benz, Volkswagen, Audi, KIA, Power Information Network, Leo Burnett Detroit, and LeadPoint. Managed customer projects using Clarity, product management of AIC products. • Provided excellent customer service which resulted in high marks in annual customer satisfaction survey. • Ensured on time successful renegotiation all contracts through development of a plan and schedule that identified contract… Show more Managed $1.1M in contracts and client accounts including; General Motors, Mercedes-Benz, Volkswagen, Audi, KIA, Power Information Network, Leo Burnett Detroit, and LeadPoint. Managed customer projects using Clarity, product management of AIC products. • Provided excellent customer service which resulted in high marks in annual customer satisfaction survey. • Ensured on time successful renegotiation all contracts through development of a plan and schedule that identified contract type, timing and status. • Product expert for Competitive Comparisons, data feeds and AutoSite Pro. Show less

Managed daily work flow for a team of four research analysts; interviewed, trained and mentored new research analysts• Initiated and led the update for the Analyst Helper database, providing accurate guidelines for data entry, ensuring the highest quality Competitive Comparisons. • Executed the AIC database close process which ensured data correctness.

Trained and mentored research analysts in addition to research analyst duties. • Interviewed and trained new research analysts when AIC moved from Massachusetts to California which allowed for seamless transition when the Massachusetts office closed.

Researched 500 data points for all cars in the United States.• Provided extensive daily research and analysis of automotive information including vehicle features and specifications.• Constructed complex logic parameters to ensure configuration capability for vehicles in products and on websites. • Provided quality assurance testing of websites and products to ensure data accuracy.

Ba, History

Activities and Societies: Phi Alpha Theta - International Honors Society for History - President, Vice President New Paltz History Club.

Education record