Erin Smith Email & Phone Number

Springfield, MA, US

Remote

• Program Management of our largest tech client with upwards of 40 projects per year.
• Working closely with current and potential clients to determine the best research methodology in order to support their research needs
• Executing strategic leadership goals to improve communication between sales and other groups, creating efficiencies within processes and mentoring the project management team
• Fostering teamwork and communication with internal teams in order to provide superior… Show more Program Management of our largest tech client with upwards of 40 projects per year.
• Fostering teamwork and communication with internal teams in order to provide superior research and support to a growing base of clients Show less

Cambridge, Massachusetts

• Manage, foster and grow the ongoing client relationship with our biggest tech clients.
• Consistently exceeds sales goal with increasing targets each year.
• Program Management of our largest tech client with upwards of 40 projects per year.
• Fostering of client relationship in order to maintain current clients and grow book of business.
• Mentor and train project resources to better execute on client needs.

Cambridge, MA

• Responsible for planning and execution of all phases of research projects both quantitative and qualitative.
• Responsible for creating project estimates and managing profitability; proven track record of executing projects that meet or exceed margin estimates based on company/department targets.
• Coordinate with internal and external resources to ensure successful program execution using several project management tools.
• Experienced in telephone and online studies, and… Show more Responsible for planning and execution of all phases of research projects both quantitative and qualitative.
• Experienced in telephone and online studies, and managing complex projects, including large international studies.
• Coordinate with internal support departments including sampling, programming, data processing and advanced analytics team to ensure successful program execution. Show less

Newton, MA

• Created a daily QA process for data content. Established tracking methodology for all QA projects. Creating instructional manual and training materials for content listings. Initialize and track data quality projects.
• Reduced parsing of Salesforce cases by 87% by analyzing data flows, adding filters and restructuring queues which lead to a… Show more Created a daily QA process for data content. Established tracking methodology for.
• Reduced parsing of Salesforce cases by 87% by analyzing data flows, adding filters and restructuring queues which lead to a savings of 1 full time Customer Support resource.
• Analyzed data and created metrics using Tableau for Product team in order to evaluate and measure workers from a third party crowd sourcing platform which resulted in better worker management and higher data quality.
• Identify, create and manage QA projects to improve data consistency and accuracy using SQL to extract data.
• Established daily QA process for all listings processed. Track errors for all classifier and create monthly metrics for management.

• Initiated, planned, executed, monitored and closed CCE support project. Analyzed the price and specifications data set, created business and technical requirements for a new database.
• Identified key specifications to increase market share within Fleet and Finance segment.
• Analyzed needs for an additional database to allow for better coverage of data for automotive clients.
• Resolved production issues and eliminated extra steps that saved the company over… Show more Initiated, planned, executed, monitored and closed CCE support project. Analyzed the price and specifications data set.
• Resolved production issues and eliminated extra steps that saved the company over €500,000.
• Analyzed current support process for products, technical application, and staffing model.

• Managed 18 employees in two locations and Automotive Information Center's (AIC) research operations including: research department management, project management, 3rd party relationships and product management of AIC's.
• Tasked with taking over stalled project. Redefined scope, project milestones and timelines. Achieved 98% completeness on critical metrics across 47 global markets by tracking, analyzing, managing, communicating and.
• Tasked with taking over stalled project. Redefined scope, project milestones and timelines. Achieved 98% completeness on critical metrics across 47 global markets by tracking, analyzing, managing, communicating and.
• Improved data acquisition and timing by implementing a network shared drive, creating one source of data across the US.
• Initiated and implemented a global peer review process by working with a global team resulting in improved data accuracy.
• Implemented and executed a new proofing process to ensure that data was entered correctly to provide accurate configuration of actual buildable vehicles on dealer lots.

• Managed General Motors and Mercedes-Benz accounts; managed projects to completion, subject matter expert for all AIC products.
• Tracked projects from inception through completion using SharePoint to ensure customer satisfaction.
• Trained sales and support staff on all AIC products which improved overall knowledge and the ability to support existing customers and increase market share.
• Improved up-selling of customizable Comparators and data feeds through analysis of customer… Show more Managed General Motors and Mercedes-Benz accounts; managed projects to completion, subject matter expert for all.
• Improved up-selling of customizable Comparators and data feeds through analysis of customer deliverables and recommending opportunities for new revenue streams.
• Provided excellent customer service, recognized through results of customer surveys. Show less

• Managed $1.1M in contracts and client accounts including; General Motors, Mercedes-Benz, Volkswagen, Audi, KIA, Power Information Network, Leo Burnett Detroit, and LeadPoint. Managed customer projects using Clarity.
• Provided excellent customer service which resulted in high marks in annual customer satisfaction survey.
• Ensured on time successful renegotiation all contracts through development of a plan and schedule that identified contract… Show more Managed $1.1M in contracts and client accounts including; General Motors.
• Ensured on time successful renegotiation all contracts through development of a plan and schedule that identified contract type, timing and status.
• Product expert for Competitive Comparisons, data feeds and AutoSite Pro. Show less

• Managed daily work flow for a team of four research analysts; interviewed, trained and mentored new research analysts
• Initiated and led the update for the Analyst Helper database, providing accurate guidelines for data entry, ensuring the highest quality Competitive Comparisons.
• Executed the AIC database close process which ensured data correctness.

• Trained and mentored research analysts in addition to research analyst duties.
• Interviewed and trained new research analysts when AIC moved from Massachusetts to California which allowed for seamless transition when the Massachusetts office closed.

• Researched 500 data points for all cars in the United States.
• Provided extensive daily research and analysis of automotive information including vehicle features and specifications.
• Constructed complex logic parameters to ensure configuration capability for vehicles in products and on websites.
• Provided quality assurance testing of websites and products to ensure data accuracy.

Ba, History

Activities and Societies: Phi Alpha Theta - International Honors Society for History - President, Vice President New Paltz History Club.

Education record