Erinn Nelson Email & Phone Number

New York, United States

New York City Metropolitan Area

• Expanded company-wide product knowledge and learning programs for internal and external audiences
• Worked cross functionally to prepare and facilitate critical training and training frameworks for new product feature launches
• Developed an internal platform learning app companion to provide practical, integrated, hands-on experience, and reinforce user competency
• Collaborated on internal operations, helping to ensure optimal performance and user satisfaction
• Managed team knowledge repositories, centralizing and curating critical information for accessible team reference and on-the-fly learning
• Standardized team processes and procedures around events such as handling critical incidents, running drills and improving efficiency

New York City Metropolitan Area

• Achieved technical mastery over the Kustomer platform
• Served as a mentor and resource for technical knowledge and client-facing communications
• Team event planner and coordinator
• Launched and facilitated a comprehensive onboarding and continuing education framework for multiple internal teams, including lesson plans and materials intended for both live and asynchronous training

• Established advanced technical proficiency with the Kustomer platform, assisting clients in addressing complex technical inquiries, sometimes implementing custom scripting to resolve pervasive issues
• Became an active knowledge resource both internally and externally, providing socratic guidance, delivering live training, and authoring company blog posts on advanced platform use cases
• Developed a new team onboarding program from the ground up, focused on active learning and the creation of lasting resources
• Redesigned the tech challenge for new team candidates, improving the selection process

• Demonstrated technical understanding of the Kustomer platform's fundamentals, providing asynchronous support to ensure client satisfaction and retention
• Navigated complex issue resolution, leveraging in-depth knowledge of concepts like API structure and JSON data, while prioritizing client needs to align with and properly manage expectations
• Facilitated escalations for unresolved incidents with detailed documentation, facilitating quick resolutions
• Developed and delivered public seminars and presentations on product features, improving client knowledge and application

New York City Metropolitan Area

• Writer, actor, director, producer, and post-production lead in various creative film endeavors
• Managed digital content and online presence
• Successfully spearheaded a crowdfunding campaign for a television pilot
• Achieved industry recognition with official selections at festivals including NYC Short Comedy Film Festival, NYC Independent Film Festival, Twelve Lions Film Festival, and a nomination for Best Original TV Pilot at.

New York City Metropolitan Area

• Led a cross-functional team of technical enablement specialists, learning new systems and designing comprehensive strategies to enhance team capabilities and performance
• Spearheaded internal team-building and engagement activities, fostering a collaborative and innovative work environment
• Coordinated external community boards, promoting user engagement and interactivity

Greater New York City Area

• Educated aspiring developers in software engineering fundamentals, fostering a deep understanding of core concepts and practical applications
• Collaborated with a dedicated team of instructors to craft a dynamic and flexible curriculum, responsive to the fast-paced evolution of the tech landscape
• Cultivated meaningful relationships with students, enhancing learning through personalized communication and contextual support
• Assessed student progress and work, offering targeted support and resources for a wide range of coding languages and technologies

Greater New York City Area

• Designed and developed a range of projects, including an interactive card game, a playlist builder, an online forum, a polling app, and more, demonstrating proficiency in HTML, CSS, JavaScript, Node, APIs, React, Ruby.
• Collaborated with UX Designers to convert hi-fidelity prototypes into interactive web applications, showcasing cross-functional teamwork and an understanding of agile sprint planning principles

New York City Metropolitan Area

• Conceptualized, produced, and co-hosted engaging weekly broadcast shows, driving audience growth and engagement
• Designed and executed digital marketing campaigns, increasing brand visibility and audience reach
• Served as a content advisor and marketing strategist, offering guidance on content direction and marketing tactics.
• Assisted in post-production through the production of digital graphics and short songs to enrich the end-experience
• Acted as MC for live events, elevating the experience of attendees with comedy and interactive crowd-work

Greater New York City Area

• Responsible for educating and training post-sales clients, enhancing their proficiency with a wide array of technical products and software
• Successfully deescalated technical concerns, employing both one-on-one and group training sessions to elevate customer satisfaction and confidence in technology use
• Played a pivotal role in expanding the company's digital marketing initiatives, leveraging various paid social channels to drive engagement and growth
• Implemented innovative onboarding and training programs for new hires, optimizing their knowledge and performance
• Oversaw on-location training in new markets, collaboratively facilitating seamless expansions and ensuring local teams' readiness

New York City Metropolitan Area

• Developed and executed a dynamic social media strategy, crafting and scheduling engaging branded content across multiple platforms for an amplified online presence
• Conducted on-location photography and videography at various public and private events, capturing the essence of the company’s offerings
• Worked closely with the ownership to cultivate a distinctive and professional online media presence that authentically represented the company's services and core values, striving for consistency and quality across all.

New York City Metropolitan Area

• Mastered and maintained advanced technical knowledge as an instrumental team resource
• Delivered exceptional customer experiences, while achieving consistently high sales metrics
• Led engaging live workshop lead on a range of softwares and hardwares for large and diverse external audiences
• Facilitated the training and onboarding of new hires, emphasizing team competence and cohesion
• Managed inventory and repairs, aiding in the swift resolution of technical issues

New York City Metropolitan Area

• Acquired and applied extensive product knowledge rapidly, adapting to new information and technologies
• Specialized in delivering customer-centric sales consultations, tailoring experiences to meet individual needs and preferences.
• Served as a key liaison and advocate for the business team, fostering relationships and promoting solutions

Denver, Colorado, United States

Acted in a supporting capacity to attorneys, streamlining daily operations, enhancing client services and ensuring efficient case management through scheduling, correspondence, intake, and the retrieval and organization of key documents

North Carolina, United States

Delivered hospitable dining experiences in a fast-paced food service environment, through courteous interactions, timely order placement, menu recommendations and dietary restriction accommodations, and prompt resolutions to any customer concerns

Asheville, North Carolina, United States

Heavily involved in theater operations, focused on guest satisfaction through ticket sales, concessions, facility maintenance, projector duties, and customer feedback

Asheville, North Carolina, United States

Concession operations, cleanliness of theaters, and general customer care, while promoting special events and loyalty programs, all in service of creating a positive patron experience

Asheville, North Carolina, United States

Maintained a clean kitchen environment, prioritizing availability of kitchenware to bakery staff, while adhering to health and safety standards

Certificate Of Completion, Computer Software Engineering

Bachelor Of Fine Arts - Bfa, Theatre/Theater

American Sign Language