Erin Olson Email & Phone Number

The Network Analytics Account Manager will have responsibility for management of designated client relationships within an assigned book of business with clear goals on retention, identification of upsell opportunities, and maximizing existing service lines by increasing user adoption and interaction with SaaS tools. Will work with VP and Sales directors as well as the Business to deliver best-in-class service and provide proactive solutions to maintain positive client relationships.

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness. Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving. Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales. As a Customer Success Rep, you establish yourself as a trusted advisor within assigned accounts through identifying, creating and promoting compelling insights that will accelerate customer business goals and drive Veritas adoption leading to strong renewals and growth opportunities.

Tampa, Florida

Greenway Health provides electronic health record and practice management software solutions that touch more than 100 million lives. We work toward company-wide goals of serving physicians, connecting the industry, and empowering better care. Our culture is based on excellence and integrity, and we seek motivated professionals who share our values!The Manager of Client Success is responsible for driving the effectiveness and efficiency of our Client Success team. Reporting directly to the VP of Client Advocacy as their trusted partner in defining client success objectives, strategy, and tactics, and in implementing processes that scale. • Determine the timing and content of touch points for CSAs along the customer journey, to drive optimal adoption and net promoter score • Detect early signals of at-risk renewals, design playbooks for CSAs to address them, and provide path to escalation • Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customers’ needs • Design business initiatives that analyze customer data, and trigger actions for the customer success team to proactively engage with customers • Tier existing customers, assign them to CSMs, re-distribute workload as needed, and forecast hiring needs • Partner with cross functional departments to learn business needs and how it may impact both the Customer Success Organization and Customer Care Organization • Has a thorough understanding of the people, processes, technology issues and a passion regarding customer success (internal and external) and delivery/execution

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

The Inside Sales Consultant develops leads in assigned accounts and territories in the healthcare industry. Works in collaboration with the Field Sales Consultant in performing various sales activities as assigned by the District Manager to include but not limited to online demonstrations, proposal presentations, and discoveries.Contacts key or named accounts via telephone to generate opportunities for new system or EMR footprint. Works with existing client base for add on sales opportunities. Performs discoveries, online demonstrations, and proposal presentations for clients. Focuses efforts on potential clients with less than 25 providers.Works in collaboration with partnered Field Sales Consultants and District Sales Manager to set account and territory plans to meet or exceed sales quota on an annual/quarterly/monthly basis. Record and track sales activities in current management program.Works with Account Manager, Field Sales Consultants and District Sales Manager to maintain high post-sales satisfaction facilitating positive long-term relationships and high potential for repeat business with customers. Accurately forecast future sales.Networks with industry influences, professional associations, consultants and existing clients. Maintains an understanding of trends/issues within the healthcare industry that affect physician practices.

Taught music to small groups of children ages 3 months-7 years old in small classroom settingsManaged and modified behavior to create a fun, playful and learning environmentCommunicated with parents and children to make experience unique and meaningfulLesson modification and extra time spent for children with special needs

Supervised management trainees, interns, drivers and car prepsResponsible for running the "front of the house"; delegating customer pick-ups, car washing responsibilities, always having vehicles available, marketing schedules, employee personal schedules and keeping customers completely satisfiedBuilt and maintained relationships with key accounts by marketing and sales calls: body shops, dealerships and our business partnershipsDelegated and led team to achieve high goals for our monthly customer service quotas

Worked independently making sales calls, e-mails and constant follow-up to doctors in the US, Canada and internationallyTrained doctors to use the Digital Motion X-Ray (DMX) system and market to attorneys and doctorsProvided constant technical and billing support and communication with new and potential DMX ownersExhibited our medical equipment at trade shows and seminars for thousands of doctors across the country Supervised and oversaw manufacturing department for proper documentation and organization as Quality Assurance ManagerComplied with all standards to maintain our FDA compliance and ISO certificationDirectly assisted CEO and CFO with sales and purchasingCollaborated with Purchasing Department for orders, inventory and fundingCoordinated travel for installations, seminars and conferences for staff and speakers/presentersDesigned and created brochures and flyers for seminars and client literatureAugust 2002-August 2003 Arts for a Complete Education(ACE

Worked with various outside companies, individuals and groups in promoting the cultural and performing arts in Seminole CountyMade verbal and written presentations requiring strong communication skillsReported to a 15-member Board of Directors, scheduled and facilitated monthly board meetingsDeveloped communication tools for the Board of Directors, members and the general public including a quarterly newsletter, developing and maintaining a web page and maintaining mailing listsDeveloped and managed fundraising programs to augment revenue from "State of the Arts" license plate fees and securing public/private funds to support cultural arts programs

Daily/Weekly/Monthly lesson planningPerformance/Event schedulingEmployed classroom management skillsContinually received highest possible performance appraisalManaged sensitive child, parent and teacher relationships

Bachelor, Music Education; Elementary Specialization

Activities and Societies: Sigma Alpha Iota, Madrigal Singers, Chamber Choir, Vocal Jazz Singers

Bachelor Of Education (B.Ed.), Music

Activities and Societies: Chamber Choir