- Created and implemented learning & development plans for 80+ customers, including 10 VIP accounts, to support the implementation of 11 Imagine Learning programs. - Analyzed qualitative and quantitative customer data to segment customers and create tailored outreach, engagement campaigns, and differentiated learning plans, resulting in an average 31% increase in average usage across my accounts so far this school year.- Facilitated in-person and virtual presentations with up to 40 participants in each session to support customer onboarding and adoption, achieving an average satisfaction rating of 4.8/5 and exceeding my annual KPI target days delivered (101% of 2023 goal).- Designed multimedia customer-facing learning materials such as monthly email outreach campaigns, instructor-led presentations, instructional videos, point-of-use job aids, and quick-start guides. - Collaborated with internal and external stakeholders, ensuring continuous communication and buy-in, iterating on plans as needed.--2024 Q1 Achievements: > Increased average weekly users by 376% this quarter within a VIP account. > Received unanimously positive feedback across 149 post-training surveys, with 100% of participants selecting "Agree" to "My specialist was knowledgeable and effective.

- Facilitated professional development workshops to onboard educators in implementing the Amplify Core Knowledge Language Arts (CKLA) curriculum. - Instructed educators on the knowledge-building core ELA curriculum through demo lessons, presentations, and hands-on exploration.- Assisted over 200 teachers in differentiating their ELA curriculum to support struggling readers, adapt for English Language Learners, and accommodate special education students.- Adapted presentations to meet the needs of state frameworks, district initiatives, student populations, and teacher experience levels.