Erin Hughes Email & Phone Number

Auckland, New Zealand

An experienced Account Director with responsibilities that include leading the client relationships with APIs growing network of Airline customers, and Hotel partners, with the purpose of delivering outstanding service and results through exceptional delivery of the Airline’s hotel and ground transportation procurement.This position requires commercial acumen, including the ability to identify and interpret market trends and set appropriate hotel and ground transportation sourcing strategies. Along with excellent negotiation skills, contracting experience and strong stakeholder engagement skills, Account Directors deliver savings targets to provide maximum value to our customers whilst developing and maintaining progressive supplier relationships.An API Account Director needs with strong commercial acumen, genuine desire for customer excellence, the ability to engage effectively with a broad range of stakeholders and partners to drive business outcomes, and the ability to diagnose and resolve operational issues.A continuous improvement mindset is key to deliver account growth and sophistication, and to ensure supplier continuous improvement.

Amsterdam, North Holland, Netherlands

Auckland, New Zealand

Auckland, New Zealand

Brisbane, Australia

Responsibilities• Created and ran a number of online PUBG tournaments, both in Oceania and Internationally, on behalf of third party tournament organisers from start to finish.• Assisted with a number of online PUBG tournaments, including scheduling, tournament admin, social media, marketing, partnerships, sponsorship, creating rulesets, scoring systems, policies and procedures etc.• Oversaw and ran an OCE based PUBG league for 32 of the best OCE teams. Organised crowdfunding for a $3000 prizepool. • Assisted at a number of offline events, from player management to league operations. Tournament organisers I have worked with include: Zimo, ESL, Showdown, APL, CyberGamer, GLL, LetsPlay.Live

Brisbane, Australia

Responsibilities• Research and report writing on topics within the healthcare industry for consultants.• Quality assessment of writing, including reports, articles, book chapters. • Supporting the Director with their day to day duties.

Berlin Area, Germany

Desperado is a Canadian based esports organization who had a PUBG team competing in PUBG European League Phase 3 in Berlin. I was employed full-time to manage the team and the gaming house throughout our time in PEL in Berlin.Responsibilities• Oversee logistics of a Berlin-based esports team and the management of the gaming house.• Attended live events to assist players. acted as a point of contact for Tournament Organizers. handled the logistics for interview, media, and other requests at live events. • Oversaw content creation, social media and marketing for the team, organization and the players.• Prepare reports and briefings. • Analysis of competitors.• Met weekly with the CEO to plan out the week’s tasks and reported player’s deliverable work.• Worked with players to enter tournaments, and to schedule community interaction and interviews• Listened to any complaints, worked with players to find solutions. acted as a liaison between the organization and the players. • Liaise with potential partners and sponsors.• Oversaw budgets, finances and costs associated with the gaming house.• Oversaw visa requirements and German business registration requirements.Notable AchievementsI identified a problem with the communication between the tournament organiser, team representatives and PUBG Corp which lead me to established and oversee the PEL Council, a council of six team representatives from PEL (G2, Na`Vi, Team Liquid, FaZe, Desperado, NiP), Starladder and PUBG Staff. The function of the council was to discuss matters with PUBG Corp and Starladder, on behalf of the PEL teams. During PEL Phase 3 we met three times and saw a significant increase in communication with both PUBG Corp and Starladder. Set-up a gaming house, in a different country, within a short turnaround time.

Brisbane, Australia

Incognito is a player-managed esports team which competed in PlayerUnknown’s Battlegrounds. Responsibilities• Manage a competitive esports team.• Support the teams competitive success.• Oversaw content creation, social media and marketing for the team, organization and the players.• Prepare budgets for tournaments and travel.• Organise bootcamps and associated travel.• Coordinate with tournament organisers.• Prepare reports and briefings as needed. • Worked with players to enter tournaments, and to schedule community interaction and interviews.• Analysis of competitors and tournaments.• Negotiate contracts.• Liaise with potential partners and sponsors.Notable AchievementsWe competed in the $400k FaceIT Global Summit in London in 2019 and placed 10th. Due to the short turnaround time between qualifying and flying to London, I had to arrange a bootcamp and merchandise printing for the team within 72 hours, which I managed. I also organized a crowdfunding drive to help cover the bootcamps costs and raised $5500 worth of sponsorship from over 60 individuals/organizations. I built the Incognito brand which lead us to become the crowd favourite PUBG team in the Oceania region. This was due to the engagement I built between the team and fans, the marketing and social media management, and how we helped grow the competitive PUBG scene.

Brisbane, Australia

Order.Army is a Melbourne based esports organization competing in a range of esports titles. Responsibilities• Manage a competitive esports Team.• Support the teams competitive success.• Oversaw content creation, social media and marketing for the team, organization and the players.• Prepare budgets for tournaments and travel.• Liaise with potential partners and sponsors.• Organise bootcamps and associated travel.• Coordinate with tournament organisers.• Listened to any complaints, worked with players to find solutions. acted as a liaison between the organization and the players. • Prepare reports and briefings as needed. • Analysis of competitors and tournaments.• Met weekly with the General Manager plan out the week’s tasks and reported player’s deliverable work.• Worked with players to enter tournaments, and to schedule community interaction and interviews.• Was responsible for calendar management, sponsorship deliverables, managing player gear requests, and collecting player invoices.

Auckland, New Zealand

Responsibilities• Provided effective project support for the daily operations of the company across multiple international locations. • Assist with the monitoring, management and reporting of project as needed.• Assisted with the development with social media campaigns, managed the website and social media platforms.• Assist in the management of project resources, expenses, suppliers and costs against forecasts.• Assist in the development of required project communications and briefings.• Reporting and/or monitoring cost consumption, identifying variances against budget and producing reports.• High level secretariat support for project related meetings.• Establish and maintain effective internal and external relationships through professional and meaningful communication and engagement channels and networks.• Travel management for office.• Secretarial support to the Directors as needed.

Brisbane, Australia

Incognito is a player-managed esports team which competed in PlayerUnknown’s Battlegrounds. Responsibilities• Manage a competitive esports team.• Support the teams competitive success.• Oversaw content creation, social media and marketing for the team, organization and the players.• Prepare budgets for tournaments and travel.• Organise bootcamps and associated travel.• Coordinate with tournament organisers.• Prepare reports and briefings as needed. • Worked with players to enter tournaments, and to schedule community interaction and interviews.• Analysis of competitors and tournaments.• Negotiate contracts.• Liaise with potential partners and sponsors.Notable AchievementsWe competed in the $400k FaceIT Global Summit in London in 2019 and placed 10th. Due to the short turnaround time between qualifying and flying to London, I had to arrange a bootcamp and merchandise printing for the team within 72 hours, which I managed. I also organized a crowdfunding drive to help cover the bootcamps costs and raised $5500 worth of sponsorship from over 60 individuals/organizations. I built the Incognito brand which lead us to become the crowd favourite PUBG team in the Oceania region. This was due to the engagement I built between the team and fans, the marketing and social media management, and how we helped grow the competitive PUBG scene.

Auckland, New Zealand

Responsibilities• Providing confidential, executive support.• Ad-hoc office management duties.• Stakeholder management between the Director and Auckland-based stakeholders.• Contributed to business plans and short- and long-term strategic planning. • Complex diary management.• Expense reconciliation.• Develop and nurture strong relationships with internal and external stakeholders.• Event management and function coordination.• Quality assess all ministerial reports and communications.• Assist teams in the successful delivery of identified projects where required.• Arrange travel (domestic and international) and requisite accommodation, vehicle hire, taxis and accommodation arrangements. Notable Achievements• Created a streamlined travel booking system for the greater Ministry of Transport staff.• Assisted the development of a new staff induction programme.• Project administration for two large programmes of work, ATAP and The Congestion Question.

Auckland, New Zealand

Responsibilities• Personal Assistant responsibilities as outlined in the previous responsibilities section as the Personal Assistant to the General Manager of Democracy services.• Draft and assist drafting memos and reports to elected members on issues relating to CCOs/BIDS.• Assist writing and developing reports for committee meetings.• Undertook research and analysis on behalf of staff members.Notable Achievements • Streamlined processes through continuous improvement, i.e. created an efficient stakeholder database which contained essential information for BIDS.• Contributed to the development of the CCO and BIDS 2017/2018 Business Plan.

Auckland, New Zealand

Responsibilities• Providing confidential, executive support and associated responsibilities.• Ad-hoc office management duties.• Qualified Health and Safety Representative.• Contributed to business plans and short- and long-term strategic planning.• Preparation and management of information, which included the preparation of papers, briefings and reports to political meetings.• Assist teams in the successful delivery of identified projects where required.• First point of call for all internal and external correspondence.• Relationship management with internal and external stakeholders.• Event management and function coordination.• Contributing to the development of policies.Notable Achievements • Streamlined processes through continuous improvement, i.e. moving staff from a paper-based system to a paperless system.• Assisted the development of a Maori Responsiveness Plan and incorporated te reo and tikanga Maori.• Increased department engagement by creating and implementing a series of departmental changes including establishing the social club and hosting a number of successful events.• Contributed to the development of the department business plan and engagement plan.

Auckland, New Zealand

Servcorp Limited is a multinational organisation that sells serviced office space, virtual office products and IT services. Responsibilities• Led the six-person administrative across the three Auckland locations. • Provided B2B sales of our virtual offices.• Attended weekly Business Networking International meetings.• Create digital and print marketing material for our offices. • Provided high-level support to over twenty companies, ranging from a fortune 500 company, independent barrister, landscaping firm, investment brokers. • No day was the same and tasks ranged from data entry, to conference event management and facilitation, to organising bundles for lawyers, to writing and developing reports for board meetings and everything administrative in between. Notable Achievements • Successfully wrote and won a tender for a multi-million-dollar landscaping contract.• Established a streamlined bookkeeping system for a small IT firm.• Oversaw social media management and website management for a number of clients. • Assisted the development of the new Servcorp training program.• Won employee of the month over a number of months.• Organized a number of successful workshops and speaking events for a large fortune 500 company.

Wellington & Wairarapa, New Zealand

Responsibilities• Co-ordinate respond to and monitor student complaints under the direction of the Academic Director.• Ensure the consistent application of systems to record, track and monitor interactions and outcomes of student complaints.• Communicate complaints policy and processes to students, teaching and support staff• Preparation and management of information, which included the preparation of papers, briefings and reports.• Analyse data and trends about the causes and outcomes of student complaints for continuous improvement.• Review and update relevant policies to ensure it reflects the changing context.• Engaging with senior and executive management team.• Identify where processes or behaviours need to be changed and make recommendations to the Academic Director for action.Notable Achievements:• Lead and successfully implemented the complaints management system which lead to the significant decrease of the number of overdue complaints.

Wellington & Wairarapa, New Zealand

Responsibilities• Providing administration support and office management for the School of Business and IT.• Relationship management with internal and external stakeholders.• Working to tight timeframes to meet project and programme milestones.• General administration (including travel bookings, minute taking, filing etc.).• Preparation and management of meetings, including SLT and Board meetings, which included the preparation of papers, briefings and reports.• Proof-reading collating and editing of documents.• Ad hoc team leader for Administration Team.• Event management and function co-ordination, including student orientation, stakeholder events and graduation ceremonies.• Contributing to the development of policies.• Review and update relevant policies to ensure it reflects the changing context.• Providing administrative support to the Associate Head of School.• Student, programme and course reporting.• Financial management (e.g. invoice processing). Notable Achievements• Winner of 2015 WelTec Customer Service Award.• Lead and successfully implemented the student absence policy project.• Lead and successfully implemented the student attendance system project.

Auckland, New Zealand

Bachelor'S Degree, Business Administration And Management, General

The Bachelor of Business will gives graduates many skills to use in many different types of businesses, in New Zealand and around.

High School