Erin Shaffer Email & Phone Number

United States

Arlington, Virginia, United States

Operations lead for social impact organization and preferred partner to the music industry | Responsible for designing, launching, and scaling operations capabilityDesign and transform knowledge systems (CRM – leads, prospect, partner management; Finance – budget to actuals, forecasting, capacity planning; Project Management – project frameworks to showcase progress, gaps, stakeholder accountability)Develop business goals and objectives, associated KPIs, and success metrics; establish reporting to drive business decisions and processes to ensure ability to report to leadership and partners at regular cadence (monthly, quarterly, annually, multi-year)Hire and manage operational staff; empower team to act as entrepreneurs to solve problems, identify gaps, and increase value and contribution; motivate and develop based on their comparative advantages

Phoenix, Arizona

Developed and executed projects and programs to drive the overall performance and growth of the nationwide enterprise, enhancing their mission support and delivery capabilities.• Led enterprise digital, data and business transformation initiative to migrate from legacy platforms, reduce technical debt, and enable data and intelligence• Built partnerships with chapters and Executive Leadership Team to prioritize and execute key programmatic initiatives and emerging opportunities to address enterprise challenges• Established initial enterprise project and data governance processes, product owner development, and system post go-live support structures• Translated the organization’s transformation vision and program-specific priorities through strong visual, written, and verbal communication, with change management principles at the core

Phoenix, Arizona Area

Partnered across teams to develop the strategy and launch program to improve data integrity in CRM system across enterprise; ensuring information and reporting is provided to Make-A-Wish departments using the data to support and increase fundraising efforts.Developed mid-level giving program for Make-A-Wish America to improve donor retention and cultivation.Managed various development programs including Annual Giving, Donor Stewardship, Prospect Research, and Donor Care (Gift entry and donor data management). Developed annualized stewardship program and established project management system with Brand and Marketing team.Launched centralized donor research and prospecting program to support enterprise major donor identification and fundraising efforts.Managed the $2M Annual Giving program to increase donor retention, cultivate mid-level individual donors, build small business development, identify national corporate prospects, and determine appropriate strategies and connections for all donors.

Phoenix, Arizona Area

Developed and aligned cross-channel fundraising strategies for Digital Revenue, Direct Mail, Major Gifts, and Planned Giving; led donor research, data entry, and donor stewardship teams• Direct strategy and fundraising for national DevOps teams, including: $2M Annual Giving program, $1M Workplace Giving program, Donor Relations, Prospect Research, and Donor Care (gift entry and donor data management) for $35M national program• Assist in training and mentoring chapter fundraising and development staff across United States (60 chapters, nationally)• Implemented Mid-Level Donor Program for approximately 1,200 national donors; trained chapter staff on local implementation and evaluation• Responsible for planning ongoing stewardship and cultivation planning for six and seven figure donors, assist with solicitation strategy and moves tracking for portfolio-held donors

Metro Chicago, Il

Led successful grant management consulting business with a mission to help clients grow their fundraising programs, services included: research, writing, management, reporting, and program and budget creation and evaluation• Represented organizations in the following fields: health, social services, animal welfare, affordable housing, and athletics• Increased annual fundraising through identification and acquisition of new government, corporate, and family foundation funding partners, including several five-figure gifts, and retained existing grant support for clients• Managed key functions of owning a small business, including branding, web design, networking, and development of clientele

Geneva, Il

• Served as Lead Grant Writer for Center; managed grants program to attain annual goal of $275,000 in programmatic and operational support• Developed mid-range and major gift strategy; partnered with Board of Directors and lead volunteers to implement philanthropic cultivation plan• Secured $100,000 in renewed individual annual gifts between $1,000 and $10,000 • Composed annual report and newsletter content, annual appeal and fundraising letters• Partnered with Development team to raise $75,000 in sponsor support for mass market special event fundraiser

Batavia, Il

Evaluated markets and communities to grow and improve special event fundraisers and guide the regional income development staff to raise over $2 million annually. Led the team to broaden patient services and cancer prevention/detection programs in the community, created and managed regional budgets and strategic plans, and directed administrative staff.

Aurora, Il

Ma, Communication, Communication Theory

Areas of Study: organizational and interpersonal communication, theories of persuasion, qualitative and quantitative research methodology.

Bachelor Of Arts - Ba, Communications

Ba, Communication, General