Erin V. Email & Phone Number

Minnesota, United States

• I create video content for the internal and external Learning Management Systems that onboarded new hires and educated customers using the software.
• Created videos using Camtasia, either by using scripts and screenshots provided by SMEs, by converting support articles or webinars into videos that adhered to our content creation standards, or by learning software.
• Recorded and edited audio narration using Logic Pro X.
• Managed and prioritized multiple, ongoing, projects, while adhering to and meeting strict deadlines and aggressive schedules.
• Created visual effects in Adobe After Effects to enhance production value in video content.
• Managed users and content, and developed ten curriculums in Brainshark, a Learning Management System.

• I am the project lead for all training curriculum and product education. Accomplishments include:
• Designing and developing a new hire onboarding program that includes over videos, eLearning courses and interactive classroom instruction.
• Developing the training curriculum for use with our clients.
• Authoring all client-facing materials to supplement the trainer-led sessions.
• Writing, narrating, and producing internal and external videos for new product features as they are developed and released.

Eden Prairie, MN

• As the in-house expert on two product lines (Finale and Garritan), I provided training and technical expertise for the Customer Support team, and advocated for customer needs with the Product Management team.
• Analyzed thousands of data points each month (collected by the Customer Support team) to identify top problem areas for our customers.
• Collaborated with Product Owners to define scope, feature sets, and technical specifications for new products and maintenance patches for current products.
• Planned and designed an online Getting Started Guide that focused on installation and basic usage of our product (Garritan) within a third-party host application. I mastered skills in four popular third-party products.
• Worked with customers and Product Management after each product release to identify and prioritize defects and deliver maintenance releases to fix issues.
• Developed and prioritized user stories, test cases, defects and user acceptance criteria for two product lines.

-Created eleven new, interactive tutorials for our flagship product, Finale. -Edited instructional videos and created new ones when needed. -Modernized and reorganized the online user manual for SmartMusic to make it more discoverable, and managed it through product development cycles to make sure it stayed accurate and up to date.

Eden Prairie, MN

-Edited the contents of the online Knowledge Base to ensure consistent style, voice, and accuracy. -Proofread and edited content created by other members of the documentation team.

-Handled 20,000+ customer contacts for Finale and SmartMusic.-Provided phone and email support to troubleshoot technical issues and supplied instructionalinformation on using any of MakeMusic’s products.

Greater Minneapolis-St. Paul Area

I worked with multiple departments and teams to reduce backlogs and fill temporary openings. I learned new skills quickly to make sure the productivity level of the team I was assisting stayed high.-Provided customer service while administering employer funded Life Insurance contracts. -Assisted customers who chose to retain their coverage after leaving.

Bachelor Of Music, Music Performance

Activities and Societies: St. Olaf Band, St. Olaf Orchestra, Horn club, Valhalla Band (conductor), Manitou Singers

Music, Music

Activities and Societies: Academy Band (co-principle), Academy Orchestra, Chamber Singers, Conducting