It Support Specialist
Current- Deliver comprehensive technical support for small/medium sized businesses in Windows and Mac environments via phone and email.- Administration and support for Microsoft Active Directory, Microsoft 365, Exchange, Azure AD/Entra, Google Business, iManage, and NetDocuments. - Installation and support for AV and VPN software such as SentinelOne, Cylance, Cloudflare, and Sophos. - Support for VOIP systems including 8x8, Zoom, 3CX and bVOIP. - Assist with installing printers, home… Show more - Deliver comprehensive technical support for small/medium sized businesses in Windows and Mac environments via phone and email.- Administration and support for Microsoft Active Directory, Microsoft 365, Exchange, Azure AD/Entra, Google Business, iManage, and NetDocuments. - Installation and support for AV and VPN software such as SentinelOne, Cylance, Cloudflare, and Sophos. - Support for VOIP systems including 8x8, Zoom, 3CX and bVOIP. - Assist with installing printers, home networks and new user/workstation setup. - Utilize Connectwise Manage to track and dispatch support tickets. - Deploy scripts and PC updates using Powershell, Automate and ImmyBot for Windows and using Addigy for Macs.- Research, write and collaborate on technical documentation for both internal and external use in ITGlue.- Act as rotating on-call support for evenings and weekends. Show less