Erin V Russ

Erin V Russ Email and Phone Number

IT Support Specialist @ Heroic Technologies | Technical Troubleshooting @ Heroic Technologies
san jose, california, united states
Erin V Russ's Location
Beaverton, Oregon, United States, United States
Erin V Russ's Contact Details

Erin V Russ personal email

About Erin V Russ

Erin V Russ is a IT Support Specialist @ Heroic Technologies | Technical Troubleshooting at Heroic Technologies. They possess expertise in dreamweaver, microsoft office, history, teamwork, html and 45 more skills. They is proficient in German and Spanish.

Erin V Russ's Current Company Details
Heroic Technologies

Heroic Technologies

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IT Support Specialist @ Heroic Technologies | Technical Troubleshooting
san jose, california, united states
Website:
heroictec.com
Employees:
6
Erin V Russ Work Experience Details
  • Heroic Technologies
    It Support Specialist
    Heroic Technologies Nov 2018 - Present
    Beaverton, Oregon
    - Deliver comprehensive technical support for small/medium sized businesses in Windows and Mac environments via phone and email.- Administration and support for Microsoft Active Directory, Microsoft 365, Exchange, Azure AD/Entra, Google Business, iManage, and NetDocuments. - Installation and support for AV and VPN software such as SentinelOne, Cylance, Cloudflare, and Sophos. - Support for VOIP systems including 8x8, Zoom, 3CX and bVOIP. - Assist with installing printers, home… Show more - Deliver comprehensive technical support for small/medium sized businesses in Windows and Mac environments via phone and email.- Administration and support for Microsoft Active Directory, Microsoft 365, Exchange, Azure AD/Entra, Google Business, iManage, and NetDocuments. - Installation and support for AV and VPN software such as SentinelOne, Cylance, Cloudflare, and Sophos. - Support for VOIP systems including 8x8, Zoom, 3CX and bVOIP. - Assist with installing printers, home networks and new user/workstation setup. - Utilize Connectwise Manage to track and dispatch support tickets. - Deploy scripts and PC updates using Powershell, Automate and ImmyBot for Windows and using Addigy for Macs.- Research, write and collaborate on technical documentation for both internal and external use in ITGlue.- Act as rotating on-call support for evenings and weekends. Show less
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  • U.S. Bank
    It Service Center Agent 1
    U.S. Bank Apr 2016 - Nov 2018
    Portland, Or
    - Provided IT support to 80,000 non-technical personnel by chat and phone in high-volume call center.- Offered overnight/3rd shift support with minimal supervision.- Used HP Service Manager to track each interaction.
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  • U.S. Bank
    Email Operations Representative
    U.S. Bank Mar 2015 - Apr 2016
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  • University Of Nevada Las Vegas
    Web Assistant
    University Of Nevada Las Vegas Mar 2013 - Dec 2014
    Marketing And Public Relations
    - Updated and created site content and HTML/CSS on https://unlv.edu using Dreamweaver and Drupal.- Provided web help desk support for university departments by email and phone.
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  • Ruffalocody
    Student Fundraiser
    Ruffalocody Feb 2013 - Oct 2013
    Unlv Foundation
    - Acted as outbound fundraiser for the Annual Fund, the largest academic fund for UNLV.
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  • One Nevada Credit Union
    Computer Operator
    One Nevada Credit Union May 2011 - May 2012
    Las Vegas, Nevada Area
    - Administered the host HP-UX database for daily account processing using Fiserv Spectrum and ODBC.- Wrote and maintained UNIX scripts for reporting to Accounting and other departments. - Installed and upgraded server software overnight and monitored on- and off-site backup of the host server.
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  • One Nevada Credit Union
    Financial Service Represenative I/Ii
    One Nevada Credit Union Oct 2008 - May 2011
    Las Vegas, Nevada Area
    - Teller operations: Performed monetary and non-monetary member transactions, promoted and cross-sold credit union products and services, obtained member referrals for investment and insurance services, met monthly incentive goals- Loan Officer operations: Interviewed members for loan applications, completed loan packets, assisted members with ATM withdrawals and deposits
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Erin V Russ Skills

Dreamweaver Microsoft Office History Teamwork Html Problem Solving Troubleshooting Vpn Active Directory Internet Explorer Hp Service Manager Help Desk Support Linux Banking Cosmos Drupal Mac Os Html 5 Lotus Notes Qualtrics Unix Shell Scripting Data Transmission Linux System Administration Juniper Technologies Dameware Siebel Orion Citrix Xendesktop Citrix Windows 7 Racf Acf2 Lcm Xampp Command Line Spectrum Summit Fiserv Connectwise Windows 10 Laptops Office 365 Software Installation Printer Support Desktop Computers Windows Server Technical Support Information Technology Os X Workstations

Erin V Russ Education Details

Frequently Asked Questions about Erin V Russ

What company does Erin V Russ work for?

Erin V Russ works for Heroic Technologies

What is Erin V Russ's role at the current company?

Erin V Russ's current role is IT Support Specialist @ Heroic Technologies | Technical Troubleshooting.

What is Erin V Russ's email address?

Erin V Russ's email address is sd****@****hoo.com

What is Erin V Russ's direct phone number?

Erin V Russ's direct phone number is +150338*****

What schools did Erin V Russ attend?

Erin V Russ attended University Of Nevada-Las Vegas, College Of Southern Nevada.

What are some of Erin V Russ's interests?

Erin V Russ has interest in Mathematics, Physics/astronomy, Blogging, Languages, Education, Environment, Photography, Poverty Alleviation, Science And Technology, Human Rights.

What skills is Erin V Russ known for?

Erin V Russ has skills like Dreamweaver, Microsoft Office, History, Teamwork, Html, Problem Solving, Troubleshooting, Vpn, Active Directory, Internet Explorer, Hp Service Manager, Help Desk Support.

Who are Erin V Russ's colleagues?

Erin V Russ's colleagues are Tanner Rusher, Michael Henderson, Asad Khalid, Alan Pratama.

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