Michael Henderson Email & Phone Number

Portland, OR, US

Portland, Oregon, United States

• Collaborate with leadership on business development and strategic decision-making
• Serve as a key member of the internal standardization committee.
• Oversee project management, including scope definition, timeline coordination, and successful delivery.
• Provide expert-level support as the final escalation point for technical requests
• Train, mentor technical staff, promoting adherence to best practices & operational excellence.
• Achieved 100% DMARC compliance across the managed client portfolio, enhancing email security.

Clackamas County, Oregon, United States

• Advanced to a Lead role, demonstrating leadership and technical expertise.
• Collaborated with management on strategic decisions, serving as a technical SME.
• Conducted project analysis, defined objectives, and developed detailed labor estimates.
• Coordinated project timelines and aligned expectations with clients and stakeholders.
• Lead and executed technical projects across all complexity levels, ensuring successful completion of goals.
• Oversaw internal infrastructure, including virtualization, Microsoft 365, and VoIP systems.

Washington, United States

Advocate for technical solutions to clients, and perform work punctually. Proactively communicate with clients, and maintain professionalism during interactions.

Mountlake Terrace, Washington, United States

• Enabled business critical software by reviewing and accrediting risk, in accordance with HITRUST and SOC standards.
• Optimized administrative task automation by rewriting PowerShell scripts, reducing file sizes through the elimination of redundancies.
• Analyzed and categorized HITRUST audit findings, enabling targeted and prioritized remediation efforts.
• Served as an SME on a Lean process improvement workshop, driving enhancements to core business operations.

Bellingham, Washington, United States

• Performed multi-site, organizational hardware/software upgrade from Windows 7 to Windows 10, including comprehensive end-user training to ensure a seamless transition.
• Architected Active Directory redesign to implement Role-Based Access Control in the business.
• Championed proper SSL and security practices, including the development and management of an internal Public Key Infrastructure (PKI) for business-critical applications.

Bellingham, Washington, United States

• Provided high-level support to end-users and technical support to labs; Lab equipment included 24+ Cisco routers and switches, and 100+ Windows 10 systems.
• Gained increasingly technical roles, such as web development, deploying a new industrial systems lab, and system administration roles within ESXi, Windows Server 2016R2, and HP networking systems (i.e. VLANs, trunking.
• Oversaw Active Directory (i.e. file shares, user accounts, backups, and hardware), provisioned 18 virtual machines in Hyper-V for lab use, and architected an entire mixed-security VM environment for extracurricular.

Bellingham, Washington, United States

• Advocated for controls for discrepancies in submitted forms and documentation, including end-user outreach and education, as well as fighting complacency of co-workers in an effort to uphold a smooth and efficient.
• Process purchase requisitions.
• Generate purchase orders in QuickBooks.
• Code financial documents.

Pullman, Washington, United States

• Entrusted with store-front operations, responsible for opening, providing services, and closing. Technical services varied widely, from simple consulting, to software troubleshooting, to hardware diagnostics and.
• Provide hardware and software support to clients.
• Diagnose and repair physical hardware issues.
• Manage store-front operations / opening, closing.

Pullman, Washington, United States

• Install & repair hardware, software, and equipment.
• Provide end-to-end support for clients.
• Assist in installing and configuring CCTV systems.

Bachelor Of Science - Bs, Cloud & System Administration

Associate’S Degree, Cybersecurity