Erin Palmer Email & Phone Number

Ottawa, On, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

- Maintain communication with departmental liaisons, deputy heads, public service employees, and the general public through email and telephone correspondences.- Ensure the proper handling of protected information through password protected documents, encrypted emails, and registered mail.- Organize and manage the planning of interviews to support investigators.- Provide ongoing, independent oversight on the performance of the staffing system under the PSEA.- Produce quality correspondence in relation to prior, ongoing, and upcoming investigations and requests (responses to general information requests, acknowledgement letters, decision letters, final decisions, records of decision, QA Note to file, corrective action annexes, upcoming correspondence notifications, interview requests and confirmations, and more).- Open files in GCDocs and IMIS, create and maintain master files, close files in GCDocs and IMIS.- Facilitate the technical aspect of workshops and outreach sessions led by the Director of Jurisdiction at the Oversight and Investigations Directorate.

Montreal, Quebec, Canada

Responsible for delivering training material to a group of learners. Introducing new concepts and simplifying the knowledge and skills required for the job. Making the transition from the classroom to the job easier for the learners. - Sharing knowledge and experience.- Administering the training material alongside a co-facilitator, to ensure new and existing employees have the necessary skills for the job.- Contribute to making training a safe space for everyone.- Providing insight and guidance to clarify difficult concepts.- Leading discussions, question periods, modules, and activities.

Montreal, Quebec, Canada

Gathers information from taxpayers to establish the precise nature of their enquiry or request. Focuses and retains important information provided during telephone conversations through active listening and probing activities. - Researches possible responses or solutions using a variety of internal and external information sources such as the associated legislation, policies, procedures, guidelines, regulations and established precedents. - Analyzes and applies the information gathered to the specific questions and circumstances raised by the taxpayer and formulates the appropriate response or makes the appropriate decision to resolve taxpayer issues.- Responds to a variety of enquiries or requests related to tax matters, CRA administered programs and related accounts.- Performs various calculations to determine tax or CRA administered program requirements, elections, entitlements, or administrative relief.- Accepts payment arrangements where applicable and authorized, within established parameters.

Montreal, Quebec, Canada

Providing top-quality support to Wholesale Accounts and Internal Partners while responding to requests regarding products, shipments, and deliveries. - Partnering with Sales and Accounts Receivable teams on Credit Holds and Order Hold issues to mitigate lost sales.- Acquire proper documentation and approvals prior to issuing returns and credits.- Maintain a healthy and clean order book and contracts by reviewing and communicating exceptions.- Make any necessary changes to existing orders due to availability, delays, or other issues that may arise.- Troubleshoot and research orders and shipping complications for expedient resolution.- Educate Wholesale Customers on distribution capabilities and constraints as needed.- Partner with sales to assist with Sales Order Entries, entering sales orders and contracts.- Collaborate with our Logistics & Planning teams and Warehousing as needed.- Assist with distribution activity, capacity constraints, launches, and capabilities.- Review and maintain routing and compliance guidance.- Report on Chargebacks and Contesting as necessary.

Gatineau, Quebec, Canada

During my first month at IRCC I reached 103% of my monthly quota while also maintaining the integrity of my work with a Quality Management score in the top percentiles. - Conducted research to validate and authenticate data.- Proficient with GCMS, AVA, Microsoft Word, Microsoft Excel, and Outlook.- Enter data for various types of applications, including missions, GSS, IEC, extensions, as well as Fees.- Applied the Immigration Refugee Protection Act for the assessment and promotion of applications.- Creating, verifying, updating information and/or processing using the software, Global Case Management System (GCMS).- Conducted searches such as searches in databases, procedures, legal documents or archives.- Worked within a production based office environment with high volume as well as established production targets.- Experience in decision applying regulations, legislation, policies or procedures related to Immigration Refugees and Citizenship Canada (IRCC) programs and services.- Provided record management services, such as cross-referencing, retrieving, retention, or archiving.