Yan Ting Chan Email & Phone Number

Remote, Canada

• Identified and delivered relevant digital content using market analysis, audience segmentation, and metrics tools to increase key audiences by 60%.• Analyzed data from previous and current marketing campaigns to improve future results.• Eliminated 30% of manual repetitive work by automating our application follow-up process, increasing efficiency and maximizing profits. • Orchestrated, executed, and monitored the performance of campaigns to boost brand awareness and profitability.• Tracked, reported and analyzed website analytics to drive traffic and generate leads.• Performed system testing, validation, and research to extend data accuracy and credibility.

Toronto, Ontario, Canada

• Helped roll out an automated system to collect statistics and data from customer service calls and reduce overall manual work by 15%.• Worked closely with media and finance departments to develop digital assets and publications to meet advertising budgets and generate leads.• Adhered to brand guidelines and naming conventions with a high level of attention to detail in digital publications.• Designed graphics for websites, logos and promotions for marketing purposes.• Generated metrics using ActiveCampaign CRM, Facebook Analytics and google Analytics to measure the effectiveness of marketing promotions.• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

Hong Kong Sar

• Reviewed customer data, updated accounts, and verified customer information to ensure a high level of accuracy• Conduct quantitative analysis to identify and summarize major sources of capture errors.• Utilized financial reporting software to generate insurance claim reports.• Recommended effective solutions to minimize business risk and improve quality of service.• Communicated regularly with the underwriting team to rectify technical issues related to claim submissions.

Hong Kong Sar

• Prepared management reports used in making key decisions pertaining to student activities.• Maintained and processed invoices, deposits and money logs.• Managed calendar of appointments and prepared confidential correspondence• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Managed administrative logistics of events planning, event booking and event promotions.