Helping aspiring athletes both young and old reach their goals through patient, knowledgeable, and effective coaching methods. Managing long term athlete development strategies. Ensuring the highest of student structured testing success rates. Organizing and tracking monthly invoicing for all clients. Forging excellent relationships with both skaters and parents.

Commercial Real Estate Marketing Platform - Backend Development:Developed Python/Django RESTful backend from inception through to beta release. Coordinated API development with React UI developer in India.Learned to deploy (and roll back) all parts of the application to an Ubuntu server.Held bi-weekly touchpoint meetings with clients.Security and Information Event Management Program - Backend/Cloud Development:Joined existing team and worked primarily in Python/Django/Flask.Cleanup and extensions to existing APIs. Integrated ServiceNow and Collins CMDB data via respective APIs.Aggregated and stored threat intelligence data from multiple IP blocklist sources.

Managing a team of approximately 20 – 30 call centre agents across multiple sites simultaneously. Maintaining a positive and upbeat work environment. Coaching agents to reach their maximum potential in sales, service, and quality of work. Creating monthly agent schedules geared towards service level projections. Ensuring program specific KPI targets are met and exceeded. Developing meaningful and effective client facing relations.

Provided an exceptional guest experience in a high volume restaurant. Worked as a team player with other staff members to ensure a fluid level of service during lunch and dinner rushes. Completed in-house certified trainer course. Created up-sell opportunities by suggestively pairing appetizers or beverages with meals. Established positive relationships with regular guests and encouraged guest retention.