Erminia D'Oca Email & Phone Number

Victoria, Australia

Cheltenham District, Australia

Drive active performance management, coaching, and people development culture within branches across the Cheltenham district. Build capability in complex sales and customer management and improve mortgage lending/small business/wealth capability within the region. Drive effective behavioural changes to reduce lending compliance breaches. Ensure adherence.

Melbourne And Peninsula Districts, Australia

Drive sales growth in protected lending over two districts. Develop and increase lending capability of our Frontline branch staff. Ensure mortgage compliance benchmarks are maintained. Collaborate with business partners in creating and delivering a best-in-class, customer centric lending curriculum.

Melbourne, Australia

Audit and review mortgage lending files across the ABN, mobile and broker channels. Identify and communicate mortgage compliance file errors with relevant Lender and other stakeholders in the remediation process. Design and develop training materials for ABN Lenders and coaches that focus on educating and improving the breach rates of commonly occurring.

Australia

Conduct training and development program to improve individual and organisational performance. Facilitate information using a variety of instructional techniques, such as role playing, simulations, team exercises and group discussions.Plan and direct the orientation of training programs to maximize learner outcomes. Observe and obtain information from SMEs.

Melbourne, Australia

Carlton Branch, Melbourne

Melbourne, Australia

Toorak

Collaborate with sales leadership to create and train prospecting process.Train new salespeople to ensure success. Lead and schedule weekly and monthly team meetings with the sales and leadership team. Coach and develop direct reports. Plan events and coordinate all operations from start to finish according to requirements, target audience and objectives..