Klachtencoördinator
Current
Jun 2022 - Present
AeroLeads people directory · profile
Erna A. Email & Phone Number
Klachtencoördinator
at
Eurocross Assistance
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Klachtencoördinator
Location
Leeuwarden, Friesland, Netherlands
Company size
Who is Erna A.? Overview
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Quick answer
Erna A. is listed as Klachtencoördinator at Eurocross Assistance, a with 272 employees, based in Leeuwarden, Friesland, Netherlands. AeroLeads shows a matched LinkedIn profile for Erna A..
Erna A. previously worked as Supervisor operations at Belastingdienst and Junior recruiter | Jr. Manager at Mallorcaworks. Erna A. holds Public Relations & Tourism from B&D Hulscher.
Company email context
Email format at Eurocross Assistance
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Eurocross Assistance
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Profile bio
About Erna A.
Native Nederlands, vloeiend Engels, Spaans en Duits sprekende Customer Service medewerkster met een bewezen track record in Internationale Retail, Toerisme en Customer Service industrie. Uitgebreide commerciële vaardigheden omvatten het beheren en oplossen van wereldwijde logistieke vraagstukken, het opvolgen van klant aanvragen en het coördineren van offertetrajecten, het opvolgen van commerciële leads, marktonderzoek en het inplannen van bezoeken voor account en sales managers.Passie voor mensen, nieuwe innovatieve ideeën, klant- en servicegericht, een vlotte manier van handelen, daadkrachtig, assertief, zorgvuldig en nauwkeurig.Dit in combinatie met sterke communicatie- en relatievaardigheden, draagt bij aan een open internationale mind-set en multiculturele gevoeligheid.VAARDIGHEDEN & KERNCOMPETENTIES:Communicatie, Continue Verbetering, Teammanagement, Teambuilding, Probleemoplossing, Besluitvorming, Aandacht voor Detail, Aanpassingsvermogen, Werken onder Druk, Analytisch Denken, Evalueren, en Veerkracht.In staat zijn te anticiperen op de behoeften van een klant en daar tijdig en op een beleefde manier op in te spelen. Het vermogen om te anticiperen op de gevolgen van situaties of op de implicaties van bepaalde acties, en vervolgens op passende wijze te reageren. In staat zijn doeltreffende oplossingen voor problemen te vinden door een abstracte of theoretische benadering te volgen. In staat zijn allerlei geschillen op te lossen, met name tussen cliënt teneinde een goede werkrelatie te handhaven.
Current workplace
Erna A.'s current company
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Eurocross Assistance
7 roles · 37 years
Erna A. work experience
A career timeline built from the work history available for this profile.
Supervisor Operations
Jan 2022 - Jun 2022
Junior Recruiter | Jr. Manager
Mallorcaworks
2019 - Apr 2021
Assistent Teamleader | Senior Destination Representative
Tui Europ's leading travel Group. Guide in several countries for Tui Europ's leading travel Group.As an integrated travel group, our brands offer a complete range of services associated with holidays and travel. Our three business sectors TUI Travel, TUI Hotels & Resorts, and Cruises form the World of TUI. Responsible for the brands Arke, Holland International, ArkeFly, lastminute.com, and Robinson for adequate supply and proper range appropriate to the different brands, labels, and target groups, at the right price and at the right margin, and at the right time. Annual planning of the Department of product and also include monitoring and surveillance. Translation of the marketing plan for product planning, purchasing, creating a purchase plan. Contribution to yield management, marketing and management, and the quality of the product
2017 - 2019
~2 yrs
Senior Training & Communication Manager
Eurocross Assistance international is a division of Achmea Eureko, trend-setting in providing assistance throughout the world, such as medical help, breakdown services, but also assistance in the sphere of fire damage, storm or water damage, and personal emergency services. Eurocross employs around 300 motivated staff members who work from our offices in the Netherlands, the Czech Republic, and Bulgaria. They work together using a carefully constructed, global network of (medical) assistants and service professionals, including doctors, salvagers, substitute drivers, and contact agents. Eurocross is one of the founders of Astrum Assistance Alliance; an international alliance in which five major, independent European emergency centers have joined forces worldwide: Eurocross Assistance (the Netherlands, The Czech Republic, Bulgaria), SOS International (Scandinavia), Roland Assistance (Germany), Fidelia Assistance (France) and Mobi-24 (Switzerland).
2006 - 2016
~10 yrs
Senior International Assistance Coordinator
2000 - 2006
~6 yrs
Destination Supervisor Tui Group
Tui Europ's leading travel Group. Guide in several countries for Tui Europ's leading travel Group.As an integrated travel group, our brands offer the complete range of services associated with holiday and travel. Our three business sectors TUI Travel, TUI Hotels & Resorts and Cruises form the World of TUI. Responsible for the brands Arke, Holland International, ArkeFly, lastminute.com, and Robinson for adequate supply and proper range appropriate to the different brands, labels, and target groups, at the right price and at the right margin, and at the right time. Annual planning of the Department of product and also include monitoring and surveillance. Translation of the marketing plan for product planning, purchasing, creating a purchase plan. Contribution to yield management, marketing and management, and the quality of the product
1990 - 2000
~10 yrs
Team & coworkers
Colleagues at Eurocross Assistance
Other employees you can reach at eurocross.nl. View company contacts for 272 employees →
HS
Hilda Spoelman
Colleague at Eurocross AssistanceVoorhout, South Holland, Netherlands
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LO
Lisa Oosterom
Colleague at Eurocross AssistanceThe Hague, South Holland, Netherlands
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MN
Michel Nijdeken
Colleague at Eurocross AssistanceAmersfoort, Utrecht, Netherlands
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CJ
Cristian Jimenez
Colleague at Eurocross AssistanceLeiden, South Holland, Netherlands
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AM
André Meijer
Colleague at Eurocross AssistanceSchagen, North Holland, Netherlands
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LB
Linda Beimer
Colleague at Eurocross AssistanceLeiden, South Holland, Netherlands
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SW
Salomé Wijnands
Colleague at Eurocross AssistanceThe Hague, South Holland, Netherlands
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SK
Sander Karsten
Colleague at Eurocross AssistanceOegstgeest, South Holland, Netherlands
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OE
Oğuz Emre Uzunkaya
Colleague at Eurocross AssistanceIstanbul, Türkiye, Turkey
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EL
Els Lazeron
Colleague at Eurocross AssistanceLeiden, South Holland, Netherlands
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Hilda Spoelman
Colleague at Eurocross AssistanceVoorhout, South Holland, Netherlands
View →
LO
Lisa Oosterom
Colleague at Eurocross AssistanceThe Hague, South Holland, Netherlands
View →
MN
Michel Nijdeken
Colleague at Eurocross AssistanceAmersfoort, Utrecht, Netherlands
View →
CJ
Cristian Jimenez
Colleague at Eurocross AssistanceLeiden, South Holland, Netherlands
View →
AM
André Meijer
Colleague at Eurocross AssistanceSchagen, North Holland, Netherlands
View →
LB
Linda Beimer
Colleague at Eurocross AssistanceLeiden, South Holland, Netherlands
View →
SW
Salomé Wijnands
Colleague at Eurocross AssistanceThe Hague, South Holland, Netherlands
View →
SK
Sander Karsten
Colleague at Eurocross AssistanceOegstgeest, South Holland, Netherlands
View →
OE
Oğuz Emre Uzunkaya
Colleague at Eurocross AssistanceIstanbul, Türkiye, Turkey
View →
EL
Els Lazeron
Colleague at Eurocross AssistanceLeiden, South Holland, Netherlands
View →
2 education records
Erna A. education
Public Relations & Tourism
B&D Hulscher
Education record
Dag Hammerskjold Assen Netherlands
FAQ
Frequently asked questions about Erna A.
Quick answers generated from the profile data available on this page.
What company does Erna A. work for?
Erna A. works for Eurocross Assistance.
What is Erna A.'s role at Eurocross Assistance?
Erna A. is listed as Klachtencoördinator at Eurocross Assistance.
Where is Erna A. based?
Erna A. is based in Leeuwarden, Friesland, Netherlands while working with Eurocross Assistance.
What companies has Erna A. worked for?
Erna A. has worked for Eurocross Assistance, Belastingdienst, Mallorcaworks, Tui, and Tui Nederland.
Who are Erna A.'s colleagues at Eurocross Assistance?
Erna A.'s colleagues at Eurocross Assistance include Hilda Spoelman, Lisa Oosterom, Michel Nijdeken, Cristian Jimenez, and André Meijer.
How can I contact Erna A.?
You can use AeroLeads to view verified contact signals for Erna A. at Eurocross Assistance, including work email, phone, and LinkedIn data when available.
What schools did Erna A. attend?
Erna A. holds Public Relations & Tourism from B&D Hulscher.
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