Erna Van Acker Email & Phone Number

Madison, WI, US

Madison

• Use management skills to effectively manage area of responsibility.
• Provide direction through one-on-one interaction with grievance/appeal staff, audits of cases and development of policies and guidelines.
• Establish strong working relationships with all other WPS working units, to foster understanding and acceptance of WPS grievance/appeals regulatory requirements and policy applications.
• Responsible for the facilitation of the grievance/appeal committee ensuring motions are applicable and accurate.
• Use expertise of the grievance/appeal processes to evaluate and resolve grievances prior to acknowledgement.
• Assures critical timelines are met.

Madison, WI

Responsible for the timely and accurate response to the customer, provider and/or Office of the Commissioner of Insurance written grievance/appeal requests and responses. Chair the Grievance/Appeal Committee ensuring contract benefits are correctly administered. Present analysis of “root cause” findings to the appropriate areas, confirming that follow-up.

Associate Of Arts (Aa), Marketing

Education record