Erna Van Acker Email & Phone Number

Ensuring timely accurate responses to the customer, provider or Office of the Commissioner of Insurance written grievance/appeal correspondence. Facilitation of the grievance/appeal committee making sure contract benefits are correctly administered. Supervising the team, writing reviews, setting goals and ensuring that all timelines are met.

Madison, Wisconsin Area

Responsible for the timely and accurate response to the customer, provider and/or Office of the Commissioner of Insurance written grievance/appeal requests and responses. Chair the Grievance/Appeal Committee ensuring contract benefits are correctly administered. Present analysis of “root cause” findings to the appropriate areas, confirming that follow-up.

Associate Of Arts (A.A.), Marketing

Associate Of Arts (Aa), Marketing