Online sales of vehiclesCoordinating with Marketing in developing marketing strategies Data management (Siebels and sales leads), processing of orders Dealing with complaints and escalation. Assisting Customers in every possible way in creating customer loyalty and client retentionBuilding customers’ reports and liaising with clients and dealers via email, telephone and letters.

• To handle responses and transactions on an inbound and outbound basis as needed for all the channels (e.g. phone, e-mail)• To record data about existing and potential customers, within the data capture systems• Recording the names, addresses, purchases and reactions of prospects in line with campaign requirements• Dealing with commercial partners and responding to queries efficiently and within set timeframes• Provide support and market intelligence for new store openings into new or existing markets• secure and deepen customer retention• Input of biddings, tenders, business opportunities • Project & Events Co-ordinator• Organising and participation in meetings• (Internship supervisor Virginie Lippinois, tél. 02/206.35.66)

• communicate the benefits and features of offered products/services in a commercial and sales orientated to existing and potential customers• Recording the names, addresses, purchases and reactions of prospects in line with campaign requirements• Provide support and market intelligence for new store openings into new or existing markets• • processing of firms’ files, attending meetings

Recherche des projets, adjudication et recherche de nouvelles sources sur internet •Encodage d’opportunités d’affaires et appui pour l’organisation d’un séminaire (Maître de stage : Virginie Lippinois, tél. : 02/206.35.66)