Ernest Jackson Email & Phone Number

Charleston, South Carolina, United States

Responsible for ensuring that we are serving our staff, members, and attendees with simple, secure, and effective technologies by creating, maintaining, and developing technology systems across our church and school to boost efficiency in the work environment as well as meet ministry and administrative needs.Oversee and manage the Technology team ensuring the effective implementation of our vision and strategies as well as developing individual team members both personally and professionallyDesign and maintain the church, school, and guest network infrastructure, the services running across the network, and all devices connecting to the networkManage Windows, macOS, iPadOS, Chromebook, and Promethean devices and configurations for the church employees, school staff, and studentsCreate budgets and manage spending for the yearly technology budgets for the church and schoolBuild and maintain partner and vendor relationships to provide necessary services and product updates as well as with internal stakeholders to ensure technology and customer support needs are being met.Strategic Projects Completed* Redesigned the entire network topology significantly reducing the number of networking devices required* Replaced legacy PBX with cloud-based VoIP eliminating service contract costs* Implemented Microsoft Active Directory infrastructure for the school staff and deployed device authentication across the entire wireless deployment* Reduced operating costs through streamlined network infrastructure and renegotiating service contracts

Raleigh-Durham, North Carolina Area

Owned direct leadership for the systems engineering support for the mid-sized market including the hiring, mentoring, and mobilization of a remote-based team of Systems Engineering Managers and Technical Solution Architects dispersed across the US, Canada, and Latin America. Maximized team technical and sales readiness by identifying internal and external stakeholder needs and closing team skill gaps as necessary. Led regional and global projects to help maximize team efficiencies and utilization.* Evolved leadership responsibilities from a team of 15 individual contributors to a multi-layered organization of over 30.* Lowered time to expertise by 90% within three fiscal quarters by leveraging team collaboration tools and ensuring that service level agreements were met.* Aligned engineering resources to sales and specialist team needs, leading to the booking of $9M+ in mid-market security product sales in the most recent fiscal year.* Scaled team efficiency to accommodate 50%+ year-over-year utilization growth during each quarter of the most recent fiscal year.

Raleigh-Durham-Chapel Hill Area

Optimized sales team technical readiness for the Global Security Practice in a heavily strategic and stakeholder-facing role, with indirect leadership of a global team of 50 Systems Engineers. Partnered with senior leadership and internal / external stakeholders to understand business needs. Led planning and execution of enablement initiatives to ensure readiness and meet stakeholder needs across the global team.* Spearheaded over 20 global projects, expanding Global Virtual Engineering product and service offerings by implementing new strategies, tools, and solutions.* Led stakeholder discussions and strategies to help implement and grow a centralized proposal (RFP) management tool that warehoused over 10,000 qualified Q&A pairs.* Created enablement strategies for the global security team to ensure day one readiness of new technologies and services leading to reduced time to delivery.* Partnered with internal and external stakeholders to align resources for the curation and delivery of enablement materials and strategies.

Raleigh-Durham-Chapel Hill Area

Owned program management for Global Security Partner enablement operations including learning strategies, content, marketing, scheduling, registration and tracking. Built and executed instructor-led on-site and virtual Partner enablement sessions and events across the US, Canada, and Latin America. Developed strategic stakeholder relationships with internal / external teams to help build and maintain learning content.* Grew enrollment in the Partner Fire Jumper enablement program 40%+ year-over-year by delivering training that improved security skills among partner system engineers across the product portfolio. * Increased the partner attendance rates over 50% by increasing event frequency and richness of content.

Raleigh-Durham-Chapel Hill Area

Optimized sales team technical readiness for the Global Security Practice in a heavily strategic and stakeholder-facing role, with indirect leadership of a global team of 50 Systems Engineers. Partnered with senior leadership and internal / external stakeholders to understand business needs. Led planning and execution of enablement initiatives to ensure readiness and meet stakeholder needs across the global team.* Spearheaded over 20 global projects, expanding Global Virtual Engineering product and service offerings by implementing new strategies, tools, and solutions.* Led stakeholder discussions and strategies to help implement and grow a centralized proposal (RFP) management tool that warehoused over 10,000 qualified Q&A pairs.* Created enablement strategies for the global security team to ensure day one readiness of new technologies and services leading to reduced time to delivery.* Partnered with internal and external stakeholders to align resources for the curation and delivery of enablement materials and strategies.

Raleigh-Durham-Chapel Hill Area

Led day-to-day tactical operations for the Americas Security practice of 15 Systems Engineers across the US, Canada, and Latin America. Developed strategic alignment with senior leadership and internal / external stakeholders to ensure the operational efficiency, resource alignment, and technical and sales readiness of the team. Directly accountable for meeting all service level agreements, escalations, training, and resource planning.* Led internal / external stakeholder conversations to understand business needs and developed enablement strategies to ensure team readiness to support current and new security services and products.* Increased team utilization 20% year-over-year by driving stakeholder awareness and team readiness.

Raleigh-Durham-Chapel Hill Area

Positioned Cisco solutions effectively against competing offerings and presented those Cisco products, technologies and solutions to a range of internal and external customers. Directed account and partner responsibilities for selected accounts in assigned territory. Engaged with customers to discuss specific business requirements and assist the account managers in the development of formal sales plans and proposals to meet those requirements. Developed customer relationships based on the role of a trusted technical advisor by building a strong knowledge of/and fluency in articulating; features, functions, benefits, and positioning of Cisco products, technologies, and services. Established relationships with Cisco Business Units, Product Manager and Product Line Managers in relation to specific opportunities.

Managed the third level support of ATN products as well as the network infrastructure providing ADSL/Video/Data/POTS/VoIP services to end users.Provided technical leadership to ATN staff members as well as other network operation centers to assist in problem isolation/resolution.Constructed network simulations in the ATN lab in order to troubleshoot/resolve issues found in actual field deployments.Assisted upper management in maintaining the day-to-day operations of the Support group including problem tracking, vendor/partner management, maintaining effective customer relationships, and Support team resource allocation.Provided on-site customer support as needed to resolve critical issues in a timely manner.

Analyzed and evaluated existing and proposed hardware, software, and networking products.Developed standards and procedures for Corporate and Branch hardware/software installations.Provided third level support to the Helpdesk, External Support Vendors, and other staff specialists/analysts in supporting FCB, client, and affiliate banks across six states.Installed, configured, documented, and provided third level support for the WAN/LAN infrastructure.Provided technical leadership in the design, implementation, and support of client/server technologies, branch/banker applications, desktop platforms, as well as the WAN/LAN.Maintained and supported all business-to-business, business-to-customer, and business-to-employee offerings via the Internet, Intranet, and Extranet.

Engineered ongoing enhancements to existing infrastructure as well as new designs according to customer specifications.Evaluated new products to determine feasibility from a financial and performance standpoint.Provided DNS support for internal as well as external name servers.Provided Tier III support for all network infrastructure in order to sustain the Network Operations Center.

Engineered ongoing enhancements to existing infrastructure as well as new Points Of Presence for customer Internet connectivity.Provided supervisory role as team lead over junior staff members for all core routing infrastructure.Managed ARIN assigned public IP addresses.Provided Tier III support for all network infrastructure to sustain the Network Operations Center.

Provided desktop, LAN, and WAN support for corporate users.Managed corporate private IP addresses as well as ARIN assigned public IP addresses.Engineered and supported a server farm utilizing Novel file and print servers.Evaluated multiple Tier I Internet providers and engineered Internet connectivity for corporate users and customers as well as a twelve node WAN for a public school system.

Bachelor Of Business Administration (Bba), Management Information Systems, General

Aba, Accounting