Ernest Johnson

Ernest Johnson Email and Phone Number

Classified IT Systems Administrator at Draper @ Draper
cambridge, massachusetts, united states
Ernest Johnson's Location
United States, United States
Ernest Johnson's Contact Details

Ernest Johnson personal email

n/a
About Ernest Johnson

Experienced Helpdesk Coordinator with a demonstrated history of working in the research industry. Skilled in Microsoft Word, IT Service Management, Cashiering, Management, and Teamwork. Strong information technology professional with a Associate’s Degree focused in Criminal Justice and Corrections from NorthShore Community College.

Ernest Johnson's Current Company Details
Draper

Draper

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Classified IT Systems Administrator at Draper
cambridge, massachusetts, united states
Website:
draper.com
Employees:
1759
Ernest Johnson Work Experience Details
  • Draper
    Classified It Systems Administrator 2
    Draper Sep 2023 - Present
    View
  • Draper
    Classified It Systems Administrator
    Draper Oct 2021 - Sep 2023
    View
  • Unifirst Corporation
    Endpoint Technology Services Administrator
    Unifirst Corporation May 2021 - Oct 2021
    Wilmington, Massachusetts, United States
    View
  • Ntt Data Services
    Senior Field Service Technician
    Ntt Data Services Sep 2020 - May 2021
    View
  • Ntt Data Services
    Field Service Technician
    Ntt Data Services Feb 2019 - Sep 2020
    Lexington, Massachusetts
    Respond to and diagnose IT problems via a Walk-up Window / Technical Service Counter with users dailyAnswer questions and solve issues including installation, operation, configuration, customization, and usage of assigned productsApply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures and document problemsResponsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.)Troubleshoot in a Windows 7, Windows 10 and Macintosh operating environmentsEnsure quality assurance and continuous process improvementsInstall OS images for Windows 10 and other images to assist Field Service staffKeep inventory items for laptops, cell phones, external devices, power cables, etc.Responds to telephone calls and emails to provide technical supportDocument, track, and monitor problems to ensure a timely resolutionProvide positive customer experience with each customer interactionMaintain knowledge base articles for internal/remote user communityUse “Footprints” ticketing system daily to triage tickets, escalations, issues, etc.
    View
  • Harvard University
    Service Desk Analyst
    Harvard University Oct 2018 - Dec 2018
    Cambridge, Massachusetts
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  • Benchmark Senior Living
    Service Desk Technician 1
    Benchmark Senior Living Jul 2017 - Oct 2018
    View

Ernest Johnson Skills

Microsoft Office Microsoft Word Microsoft Excel Cashiering Customer Satisfaction Cash Register Cash Handling Management Social Media Active Directory Service Management Training Customer Service Powerpoint Time Management Teamwork Microsoft Outlook

Ernest Johnson Education Details

Frequently Asked Questions about Ernest Johnson

What company does Ernest Johnson work for?

Ernest Johnson works for Draper

What is Ernest Johnson's role at the current company?

Ernest Johnson's current role is Classified IT Systems Administrator at Draper.

What is Ernest Johnson's email address?

Ernest Johnson's email address is er****@****ata.com

What schools did Ernest Johnson attend?

Ernest Johnson attended Western Governors University, Southern New Hampshire University, Southern New Hampshire University, Year Up.

What are some of Ernest Johnson's interests?

Ernest Johnson has interest in Science And Technology, Health.

What skills is Ernest Johnson known for?

Ernest Johnson has skills like Microsoft Office, Microsoft Word, Microsoft Excel, Cashiering, Customer Satisfaction, Cash Register, Cash Handling, Management, Social Media, Active Directory, Service Management, Training.

Who are Ernest Johnson's colleagues?

Ernest Johnson's colleagues are Justin Stone, Michael Judy, Ph.d., Justin Kosuk, Dave K., Milton Adams, Pam Kennedy, Erica Avratin.

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