Upgrade the PNC voice network for Voice Over Internet Protocol· Analyze the legacy voice network and design phone configuration for each individual branch’s network.· Use Cisco Call Manager and Unity Mail system for Voice over IP phone systems.· Also participate in the facilitating the installation bridge during the after hour installation

Back Office upgrades and Vlan Segmentation using Cisco Routers and Switches (2900 series routers and 3550 layer 3 and layer 2 2950). Infoblox, ASA5510 firewall.

·Break/Fix help Desk for H/W or S/W for Laptops, Macs and Desktops·Assist customer with Virus, Spyware and or Nastyware removal·Trouble shoot H/W and S/W, along with apply Updates·Installing and imaging of PC's·Wireless LAN set-up and support·SOHO (small office home office) Consultation

·Provided Tier II technical support for customers with large or small; Time Division Multiplex (TDM) and succession or CVOIP networks (CS2K) LAN and WAN.·Resolved assigned Clarify trouble tickets as well as assisted others on my support team.·Troubleshoot call-processing issue using call flow logic, wireshark and other packet tracing tools. ·Through understanding of the Public Switched Telephone Network signaling (SS7)·Supported Complex Translations in the Nortel DMS and CS2K… Show more ·Provided Tier II technical support for customers with large or small; Time Division Multiplex (TDM) and succession or CVOIP networks (CS2K) LAN and WAN.·Resolved assigned Clarify trouble tickets as well as assisted others on my support team.·Troubleshoot call-processing issue using call flow logic, wireshark and other packet tracing tools. ·Through understanding of the Public Switched Telephone Network signaling (SS7)·Supported Complex Translations in the Nortel DMS and CS2K for lines and Trunks (DS1,DS3 and Optical Carriers.(OC1,OC12,OC48 etc)·Performed complex analysis to certain protocols required for call processing within the Telecommunications network·Followed up with customers for satisfactory resolution and documentation of each case for future reference in the knowledge database Show less

·Evaluated interface between hardware, software, operational and performance requirements of systems; reproduced systems setup for testing in lab environment·Provided technical and process support, resolving existing and potential Software issues ·Provided support for Translation issues for the One Night Process Upgrade·Monitored system during Software upgrades to ensure minimal service interruption

·Analyzed, tested and modified existing software used by the DMS Telecom Network to resolve S/W errors, to allow for hardware adaptation or to improve overall system performance·Monitored software system installation and equipment functioning to ensure specifications were met; tested upgrades to identify and prevent potential issues·Analyzed user needs and requirements to provide optimal customer service