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@t-mobile.com
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1 phone found area 214
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LinkedIn matched
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Ernest Morrison is listed as Experience Corporate Trainer-F2F & Virtual at T-Mobile, a with 77533 employees, based in New Orleans, Louisiana, United States. AeroLeads shows a work email signal at t-mobile.com, phone signal with area code 214, and a matched LinkedIn profile for Ernest Morrison.
Ernest Morrison previously worked as Senior Corporate Trainer at T-Mobile and Delivery Certification at T-Mobile. Ernest Morrison holds Business Administration And Management, General from University Of New Orleans.
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AeroLeads found 1 current-domain work email signal for Ernest Morrison. Compare company email patterns before reaching out.
• Leads team- guides, coaches, and develops team members focusing on effectiveness and efficiencies to optimize service levels and affect contact center culture.• Direct daily activities including prioritizing of workloads, answering questions or concerns, assisting with escalated calls and setting expectations for processes and performance.• Takes initiative and is accountable for driving their business and making advances that impact customer experience positively.• Identify and share trends with key partners to understand root causes, benefits, costs and risks. • Complete customer interactions and be available when an agent appears to need assistance.• Effectively complete core supervisory responsibilities (i.e. reviews, disciplinary action, recognition, hiring, on-boarding, etc.) in a thoughtful and timely manner• Influence and monitor performance and provide constructive feedback• Serve as a reference and communication expert for all policies, promotions and products and meets with team regularly to review week events, stats, and relevant business information. • Identify system/process changes needed; support change management of new systems/processes• Other responsibilities as assigned
Listed skills include Microsoft Office, Project Management, Military Experience, System Administration, and 25 others.
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Remote
Responsible for development and/or delivery of training and educational programs related to business needs for over 500 high impact individual contributors, supervisors and managers throughout the enterprise. I conduct pilot programs and complete required feedback sessions to ensure all information is part of the launch plan.
Irving, Texas, United States
Responsible for development and/or delivery of training and educational programs related to business needs such as skills training, communication, team building, or management development using a variety of instructional methods. Assignments may include needs analysis, custom course development, and evaluation and learning assessment. Contributes to the development of new theories and methods. Represents the organization as the principal customer contact and generally performs in a program/project leadership role. Interacts with management and senior customer personnel on matters requiring coordination across organizational lines. Coaches and mentors lesser experienced team members.Additional Position InformationObtain master certified designation and the deliver Train the Facilitator sessions on new programs/initiatives to trainers worldwide and be subject matter experts.Coach/Mentor 10 Master Learner Facilitators to ensure they are keeping their teams trained and certified in accordance with Sprint University guidelines. Conduct pilot programs and complete required feedback sessions to ensure all information is part of the launch planReview and prepare relevant training materials and provide feedback to curriculum owners as needed.Facilitate training sessions to other trainers modeling expected behaviors including but not limited to: leadership, business acumen, customer advocacy behaviors, systems and tool usage and adherence to leader’s guides.Development of train the trainer outline, measurement and materialsProvide feedback to management, internal clients and the curriculum development team as needed.
Greater New Orleans Area
Responsible for development and/or delivery of training and educational programs related to business needs such as skills training, communication, team building, or management development using a variety of instructional methods. Assignments may include needs analysis, custom course development, and evaluation and learning assessment. Contributes to the development of new theories and methods. Represents the organization as the principal customer contact and generally performs in a program/project leadership role. Interacts with management and senior customer personnel on matters requiring coordination across organizational lines. Coaches and mentors lesser experienced team members.Additional Position InformationObtain master certified designation and the deliver Train the Facilitator sessions on new programs/initiatives to trainers worldwide and be subject matter experts.Coach/Mentor 10 Master Learner Facilitators to ensure they are keeping their teams trained and certified in accordance with Sprint University guidelines. Conduct pilot programs and complete required feedback sessions to ensure all information is part of the launch planReview and prepare relevant training materials and provide feedback to curriculum owners as needed.Facilitate training sessions to other trainers modeling expected behaviors including but not limited to: leadership, business acumen, customer advocacy behaviors, systems and tool usage and adherence to leader’s guides.Development of train the trainer outline, measurement and materialsProvide feedback to management, internal clients and the curriculum development team as needed
Greater New Orleans Area
Primary responsibility is teaching of learning content to business customers regarding software products, features and best practices to improve business efficiencies within their pharmacy business.Secondary responsibilities are to support the Customer Operations team.Setup hardware and software to support training of business clientProvides side by side training and recurrent customer support of the training sessions.Travels 90% to support customer implementations
Dallas/Fort Worth Area
Trains the Microsoft Office Suite 2010 to Corporate end usersProvides Help Desk support for Microsoft Office 2003-2010Handles incoming support request via telephone, email, and ticket management system.Facilitate Continuing Education courses to educate Learners on new and upcoming products. Establishes rapport with customers to determine problem details.Familiar with software updates, drivers, and various knowledge bases. Efficiently manages multiple task.Records, tracks, and documents all problem solving processes.
Dallas/Fort Worth Area
Instructs Advanced Technical Support, Technical Support, and Premier Customer ServicePartners with Course Developers to implement corrections and updates to the curriculum.Provided Tier III Help Desk technical supportFacilitate Continuing Education courses to educate Learners on new and upcoming products. Provides onsite coaching to Production Teams when not in the classroom environment.Actively works with low performers to increase their Issue Resolution and First Call Resolution. Rapidly learns and master varied computer programs; well versed in Microsoft Office Suite 2010.Maintains a 86% course graduation rate; goal is 70%Instructor rating of 6.91 for Year to Date 2014, on a 1-7 rating system; goal is 6.33Travels to other Company and Vendor sites to provide training.Maintains and supports Company Training initiatives
Dallas/Fort Worth Area
As an Advanced Technical Support Supervisor; supervised a team of 16 Technical RepresentativesAchieved Issue Resolve rate of 89%, Line of Business goals were 72%Delivered support for escalated customer concernsManaged all activities associated with Call Center operations.Coached reps to meet or exceed service and quality standards.Successfully obtained Call Resolution was 85%, Line of Business goals were 69%Established team performance and service standards.Worked with my peers to increase their team Satisfactory ratings.
Dallas/Fort Worth Area
Advanced Technical Support RepresentativeProvided Help Desk customer support for Advanced Technical telecom issuesI achieved Issue Resolve rate was 93%, Line of Business goals were 72%First Call Resolution was 90%, Line of Business goals were 69%I was the Team Subject Matter Expert.
Greater New Orleans Area
Customer Service Manager/Dispatcher for a Service companyManaged daily work schedules for 23 Service TechniciansSupervised three Office AssistantsInstalled and maintained Company LAN
Other employees you can reach at tmobile.com. View company contacts for 77533 employees →
Gerard Doets
Colleague at T-MobileAmsterdam, North Holland, Netherlands
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AB
Alexis Boac
Colleague at T-MobileDaly City, California, United States
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SS
Saphire Seaton Hazelwood, Mhrm
Colleague at T-MobileRichmond, Texas, United States
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MH
Mary Hamilton
Colleague at T-MobileSan Diego, California, United States
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SO
Steve O Gara
Colleague at T-MobileGreater Dublin, Ireland
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SA
Shahzad Ahmad
Colleague at T-MobileDelhi, India
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JM
Jonathan Macias
Colleague at T-MobileLong Beach, California, United States
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DF
Daniel Farris
Colleague at T-MobileGreater Chattanooga, United States
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NL
Nguyen Lan
Colleague at T-MobileVietnam, Viet Nam
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MS
Manda Sanchez Urbina
Colleague at T-MobileLos Angeles Metropolitan Area, United States
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Attended while in the US ARMY in Mainz, Germany
Activities and Societies: National Honor Society
Quick answers generated from the profile data available on this page.
Ernest Morrison works for T-Mobile.
Ernest Morrison is listed as Experience Corporate Trainer-F2F & Virtual at T-Mobile.
AeroLeads has found 1 work email signal at @t-mobile.com for Ernest Morrison at T-Mobile.
AeroLeads has found 1 phone signal(s) with area code 214 for Ernest Morrison at T-Mobile.
Ernest Morrison is based in New Orleans, Louisiana, United States while working with T-Mobile.
Ernest Morrison has worked for T-Mobile, Sprint, Sleep Number By Select Comfort, Apex Systems, and Ftw Consulting.
Ernest Morrison's colleagues at T-Mobile include Gerard Doets, Alexis Boac, Saphire Seaton Hazelwood, Mhrm, Mary Hamilton, and Steve O Gara.
You can use AeroLeads to view verified contact signals for Ernest Morrison at T-Mobile, including work email, phone, and LinkedIn data when available.
Ernest Morrison holds Business Administration And Management, General from University Of New Orleans.
Ernest Morrison is listed with skills including Microsoft Office, Project Management, Military Experience, System Administration, Office Administration, Windows Services, Telecommunications, and Telephony.
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