The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile’s aspirations of earning a place in our customer’s hearts and Mobile Expert success.• Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.• Ensure that every need the customer has when coming into the store is met and that… Show more The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile’s aspirations of earning a place in our customer’s hearts and Mobile Expert success.• Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.• Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.• Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.• Effectively manage customer wait time. Keep current on products, services and promotions.Owner:• Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits. Show less

• Supported and helped supervise staff to develop and maintain store revenue, team customer service skills, and productTrained knowledge.• Performed store opening and closing tasks to comply with preset store operations guidelines.• Explained the latest promotions, sales incentives, and offerings to promote savings and drive sales.• Listened to customer needs, chose appropriate products, and spent time explaining each item's functions and features

• Work with operation managers within the organization to develop a comprehensive evaluation of financial results,focusing on key metrics.• Partner with operations to develop modeling for strategic initiatives.• Develop financial and operational presentations for our executive team and investors.• Develop acquisition-related metrics, assist in post-acquisition integration, and execute financial modeling.• Spearhead special projects: perform analyses to drive revenue… Show more • Work with operation managers within the organization to develop a comprehensive evaluation of financial results,focusing on key metrics.• Partner with operations to develop modeling for strategic initiatives.• Develop financial and operational presentations for our executive team and investors.• Develop acquisition-related metrics, assist in post-acquisition integration, and execute financial modeling.• Spearhead special projects: perform analyses to drive revenue opportunities, cost rationalization analyses, streamlineoperations.• Review and interpret monthly profit and loss statements.• Prepare monthly forecasts and annual budgets along with variance analysis.• Manage and develop sales performance and compensation plans. Show less

• Supported and supervised store opening and closing procedures, including bank deposits and security procedures.• Oversaw efficient receiving and inventory management to keep stock within optimal levels.• Gathered timesheets to prepare weekly payroll data for processing by the payroll coordinator.• Implemented policies and standard operating procedures and managed quality,customer service, and logistics.