•Directs Cyber Operations for Network Control Center’s five departments: Network Infrastructure, Patch Management, Wireless Communications, Help Desk, and Supply Chain Management.•Managed cyber risks and prioritized vulnerabilities based on potential impact aligned with NIST 800 series guidelines.•Developed, updated, and monitored system compliance for 2000 users with polices governing network security, internet, access controls, and risk management.•Chaired Change Management Board to provide a process to control, document, track, and audit all system changes.•Generated technical reports, formal briefings, and tabletop exercises for disaster recovery/continuity of operations to executive leaders.

•Coordinated security incident management team on all facets of incident response to mitigate and resolve the issue.•Managed Assured Compliance Assessment Solution security tools for vulnerability scans, device configuration, and risk assessment.•Ensured Department of Defense policy and security controls compliance with implementation of Standard Technical Implementation Guides.•Developed Authorized to Operate packages with Information Systems Security Officer.•Monitored network nodes, analyzed network data, correlated syslog data utilizing Solarwinds.

• Coached and evaluated students on technical skills and personal development, ensuring all tasks completed on time and adherence to quality standards.• Instructed classrooms of 100 students over developed lesson plans and Power Point multimedia.• Developed and implemented project plans, timelines, and budgets to ensure milestone achievements.• Advised members on security awareness training consistent with company goals.

• Worked as part of agile software team to deliver production software that meets client needs and complies with ISO 27001.• Participated in the software development life-cycle phases, including requirement analysis, testing, deployment, and maintenance.• Transcribed, coded, and analyzed quantitative tests of the software to ensure expected results.

• Oversaw the identification, intake, triage, response, remediation, and resolution of customer issues related to providing security operations and incident response.• Managed Trouble Ticket system to ensure compliance with SLA standards.• Implemented ITIL service lifecycle and service management practices.• Coordinated schedules for various team members to ensure 24-hour customer support.• Provided account management for onboarding process for new hires.

• Defined and tracked key quality metrics to measure the effectiveness of QA processes and identify areas for improvement.• Supervised QA team on Performance Work Statement inspections for five contracts.• Audited job data entries and event logs for maintenance database.• Communicated effectively with cross functional teams to address quality concerns, share insights, and facilitate the resolution of issues.

• Supervised 4 personnel team providing voice and data services for network outages and disaster recovery operations.• Setup of Communications Fly-away kits, servers, and employee workstations• Monitored System performance and created reports as needed

• Setup long-haul communications at remote locations for contingency operations• Performed system maintenance, troubleshooting, and upgrades as needed• Inventoried and sustained three IT equipment accounts.