Ernest (Ernie) Laroche Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

The primary accountability is defining and implementing a member-centric approach to managing fraud for the organization as a change champion. As of July 2024, I have received the opportunity to provide leadership and oversight of the Loan Payment Solution’s Team as well as the Fraud Prevention Team.

Rochester, New York

• Responsible for finding payment solutions or alternatives for credit union members that have a temporary financial difficulty.• Oversee the functions of the Consumer, Mortgage, Business and Recovery collections.• Responsible for over $2.3 BN in collectible assets.• Implemented new technologies, including text messaging and system upgrades to improve overall performance and member satisfaction.• Participant in… Show more • Responsible for finding payment solutions or alternatives for credit union members that have a temporary financial difficulty.• Oversee the functions of the Consumer, Mortgage, Business and Recovery collections.• Responsible for over $2.3 BN in collectible assets.• Implemented new technologies, including text messaging and system upgrades to improve overall performance and member satisfaction.• Participant in several Credit Union Committees. Show less

Consulting firm providing business management solutions; business continuity plans, web-site design, capital funding business plans, financial analysis, SOP manuals, market research, consumer demographics, staff training & development programs.

Rochester, New York Area

Responsible for the oversight and operations of the third party collection efforts of past due medical accounts for the Eastern Division office.Establish incentive programs and KPI’s for success.

Canton, Ohio

• Responsible for assessing, implementing, monitoring, testing and maintaining the Business Continuity Plan (BCP) for the GE Capital Retail Bank Operations team and sites, both domestically and internationally.• Implement a Business Continuity Management program that complies with GE Capital and regulatory requirements, as well as sound business practices, to include: Crisis Management Planning and Emergency Response.• Maintain the business continuity program documentation consistent… Show more • Responsible for assessing, implementing, monitoring, testing and maintaining the Business Continuity Plan (BCP) for the GE Capital Retail Bank Operations team and sites, both domestically and internationally.• Implement a Business Continuity Management program that complies with GE Capital and regulatory requirements, as well as sound business practices, to include: Crisis Management Planning and Emergency Response.• Maintain the business continuity program documentation consistent within GE Capital/GE Capital Retail Bank standards, including all BCP business requirements, changes and upgrades.• Serve as the focal point for all BCP meetings, implementations, audits and cross functional discussions.• Develop a process to validate, measure and improve BCP standards, processes and protocols.• Manage incidents, disruptions, or disasters ensuring appropriate response and communications occurs, and to advise each function when to activate their individual plans.• Improve on the business continuity processes by gaining knowledge and best practices from both internal and external resources.• Perform and execute on annual requirements for business impact analysis, risk assessments, plan updates, exercises, reviews and training.• Work with all Operations’ functions to ensure that all critical BCP processes have a sufficient business continuity plan in place.• Drive strategy and delivery of training/e-learning, communication vehicles and updates for procedural documentation.• Coordinate closely with the IT organization to ensure Disaster Recovery Planning (DRP) is appropriately integrated with BCP.• Partner with IT DRP Team to facilitate reviews of prioritized applications and projects affecting business critical processes to ensure recovery capability meets business demand.• Reevaluate the current capabilities of the BCM Tools (LDRPS, NotiFind, MetricStream, Gensuite, etc.) and look for opportunities to drive efficiency. Show less

Jacksonville, Florida Area

• National Crisis Director spearheading event emergency response, crisis management and disaster recovery activities for 22 sites and 33,000 staff members across the Global Consumer Group, Cards Division.• Provide leadership and expertise for Crisis Management, Business Continuity, Records and Supplier Risk Management strategies and plan execution.• Develop, lead and conduct all emergency/disaster drills/exercises within the division.• Partner with a diverse team of stakeholders to… Show more • National Crisis Director spearheading event emergency response, crisis management and disaster recovery activities for 22 sites and 33,000 staff members across the Global Consumer Group, Cards Division.• Provide leadership and expertise for Crisis Management, Business Continuity, Records and Supplier Risk Management strategies and plan execution.• Develop, lead and conduct all emergency/disaster drills/exercises within the division.• Partner with a diverse team of stakeholders to design and implement control enhancements, including Business Impact Analysis and Business Recovery Plans for their individual business units. Facilitate building a control environment to meet yearly attestation standards, including prompt remediation of any non-compliance items. • Jacksonville Site Safety Officer coordinating all Fire Safety, CPR and AED programs, evacuation drills, staff training and establishing the working policies between site security, corporate realty and business operations.• Business liaison with the State of Florida & City of Jacksonville Emergency Operations Centers. • Establish communication interaction models for sharing knowledge and information with various levels of staff and management. • Facilitate campus-wide alerting and emergency notification protocols, serve as point of contact for outside vendors.• Steer strategic initiatives with a technology emphasis to support long-term growth for the division, within budgetary requirements. Show less

• Authored seamless processes and implemented change in order to integrate new subsidiary business units into the core business process, information security, disaster recovery and Sarbanes Oxley compliance initiatives. Subject matter expert for all audit and compliance matters.• Designated Group Information Security Officer, matrix into Citi Global Compliance and Security areas. • Influenced direction and project alignment to meet strategic business objectives.• Provide guidance… Show more • Authored seamless processes and implemented change in order to integrate new subsidiary business units into the core business process, information security, disaster recovery and Sarbanes Oxley compliance initiatives. Subject matter expert for all audit and compliance matters.• Designated Group Information Security Officer, matrix into Citi Global Compliance and Security areas. • Influenced direction and project alignment to meet strategic business objectives.• Provide guidance and leadership to the Business Continuity team by administering the planning, testing and execution of three different group's disaster recovery plans, across 10 sites.• Voice of the Employee Group Champion for activities and presentations, coordinating monthly staff focus groups and quarterly newsletter.• Prioritized business operation technology projects within the Citi Cards business and other corporate departments.• Created new monthly financial reporting on projects implemented (actual versus planned). Show less

• Managed and led multiple high level projects/processes, including acquisition due diligence, mergers, site closures, system conversions, process gaps and compliance. • Successfully led simultaneous acquisition project initiatives, with expense savings over $15 million for each project. Member of the Mergers and Acquisitions Team for Citi.• Handled and reviewed highly sensitive and confidential integration material, across subsidiary business lines and products. Authored final… Show more • Managed and led multiple high level projects/processes, including acquisition due diligence, mergers, site closures, system conversions, process gaps and compliance. • Successfully led simultaneous acquisition project initiatives, with expense savings over $15 million for each project. Member of the Mergers and Acquisitions Team for Citi.• Handled and reviewed highly sensitive and confidential integration material, across subsidiary business lines and products. Authored final presentation documents for senior management.• Developed communication, employee notices, benefit and outplacement services, project timelines and severance packages for two major (site closure/consolidation) footprint changes.• Authored business proposals for senior executive approval, utilizing financial and analytic information. • Provided compliance expertise to collections and credit policy teams; trained card collections management program. Established a base-line training program for all new acquisitions.• Lead Reviewer for several internal/peer audits across multiple business lines.• Trained newly acquired entities on corporate Business Continuity plans to coincide with the core business. Show less

• Led the strategic operations units, including MIS, Dialer Control Group, Utility Team, Skip Trace, Business Card, Corporate Card, Government Card, Quality Monitoring and Internet Payment Service.• Managed 10 direct reports and 220 staff in multi-process, multi-shift environment. • Developed dialer strategies and calling campaigns for a 550 seat call-center.• Worked closely with business partners to ensure compliance needs and business objectives were met. • Collection Site… Show more • Led the strategic operations units, including MIS, Dialer Control Group, Utility Team, Skip Trace, Business Card, Corporate Card, Government Card, Quality Monitoring and Internet Payment Service.• Managed 10 direct reports and 220 staff in multi-process, multi-shift environment. • Developed dialer strategies and calling campaigns for a 550 seat call-center.• Worked closely with business partners to ensure compliance needs and business objectives were met. • Collection Site Information Security/Compliance Officer, & Remote Security Administrator.• Established quarterly self-assessment process in Jacksonville.• Business Continuity liaison with local site management and national collection Show less

ACP is an association for emergency managers and business continuity planners alike, to address mitigation, response and recovery planning issues. Board Director for Northeast Florida for Membership and Public Relations 2010 - 2011 (2 year term)

• Oversaw management of $7.2 billion in education loans; collection liaison to various guarantee agencies.• Authored collection philosophy/policies/procedures in government-regulated, due diligence environment. • Managed eight managers & 160 employees; oversaw both the Collection and Claim functions.• Coordinated calling strategies/autodialer utilization; member of Citicorp Global (call-center) Integration Team.• Communicated disaster recovery continuity of business plans with… Show more • Oversaw management of $7.2 billion in education loans; collection liaison to various guarantee agencies.• Authored collection philosophy/policies/procedures in government-regulated, due diligence environment. • Managed eight managers & 160 employees; oversaw both the Collection and Claim functions.• Coordinated calling strategies/autodialer utilization; member of Citicorp Global (call-center) Integration Team.• Communicated disaster recovery continuity of business plans with other Citibank sites.• Maintained close working relationship with all internal/external departments to ensure default management compliance and consistency.• Instituted a new specialized Collection Process Unit to cure gapped guarantees.• Part of the Project Team to relocate the Operations and Default Management functions to Sioux Falls, SD site. Show less

Collection Manager for Consumer and Mortgage groups.Designed strategies and reporting for auto dialer campaigns to enhance contact and communication to our customers. Achieved the lowest consumer delinquency in the association’s history.

Various Positions including:Collection Manager (1985 – 1987) Collection Supervisor (1983 - 1984)Authorization Supervisor (1981 - 1982) Authorization Specialist (1979 - 1981)Initiated into the Sears Leadership Training Program, scoring in the Top 10% of all Sears Executives.

Aas, Marketing

Activities and Societies: Distributive Education Club oF America (DECA) - Offices Held: NYS Western Region Vice President, Executive.

As, Business Administration

Activities and Societies: Distributive Education Club oF America (DECA) - Offices Held: NYS Western Region Vice President, Executive.

Education record

The Emergency Management Institute (EMI) serves as the national focal point for the development and delivery of emergency management.