Ernest Lo Email & Phone Number

Hong Kong, China, Hk

• Expertly led Crisis Management Team, adeptly handling PR and external communications during a critical security incident.• Successfully settled PFI investigation without any claim.• Managed daily operations across 16 offices in 11 Asia Pacific regions, ensuring operational excellence among all the departments.• Advocated for operational excellence, significantly improving service quality and efficiency by applying AI and Chatbot to improve internal effectiveness in each department.• Key player on the Audit & Risk Committee, implementing stringent compliance and control standards.• Fostered a culture of compliance, strengthening risk management and organizational resilience.• Established Compliance and Internal Audit Departments, enhancing internal governance structures.• Achieved certifications in ISO27001, PCI-DSS, PCI-3DS, PCI- DESV, and SOC Type I, demonstrating commitment to security.• Obtained the coveted PJP license (Category 2) in Indonesia in 2023, underscoring regulatory acumen.• Drove strategic market expansion into Nigeria, Cambodia, Canada, and the UK, significantly increasing global presence.• Actively pursuing license acquisitions in Nigeria, Australia, and Canada to support strategic growth initiatives.

Hong Kong, China, Hk

• Secured MAS Major Payment Institute license, enhancing regulatory compliance and market credibility in 2022.• Forged diverse payment partnerships, bolstering local market penetration.• Managed Singapore operations with full P&L accountability, driving financial performance.

• Spearheaded the establishment of the company in the Asia Pacific region, assembling a high-performing team from the ground up.• Drove market expansion by cultivating both online and office payment acceptance channels, while steering cross-functional teams in Sales, Marketing, PR, Product Development, and Operations.• Expanded the business footprint through strategic development of a robust partner network.• Held P/L accountability, directing the company's growth trajectory in Singapore and international markets, excluding Indonesia and China.

Singapore, Sg

• Spearheaded the full product lifecycle management for a diverse payment solutions portfolio, encompassing payment terminals, self-service kiosks, car park top-up machines, merchant collection services, and NETSPAY.

Singapore, Sg

• Spearheaded the LIQUIDPay initiative, collaborating closely with the CEO to conceptualize and execute a cutting-edge mobile QR code wallet platform.• Directed the MIS & Infrastructure division, ensuring robust and strategic technological alignment with organizational goals.

Shenzhen, Guangdong, Cn

• Spearheaded the launch and marketing of a pioneering Mobile Money solutions portfolio within the telecommunications industry.• Represented Huawei as a Global Ambassador, delivering keynote speeches and participating in elite panel discussions at various international events and conferences.

• Spearheaded the promotion and marketing of the ColorCode solution across key Asian markets, including Sri Lanka, Hong Kong, and China.

Singapore, Sg

• Recipient of the 2006 Forum Nokia PRO Award for Best Enterprise Application, showcasing exceptional technical leadership.• Successfully negotiated and executed a technical partnership with SPH, introducing ZapCode technology to the Singapore market.• Pioneered and expanded the ColorCode business across Sri Lanka, Hong Kong, and China beginning in 2008, demonstrating strategic international growth capabilities.

Singapore, Sg

• Spearheaded the acquisition of the prestigious ColorCode partnership contract in Singapore, securing a strategic alliance with Singapore Press Holdings (SPH).

Singapore, Sg

• Spearheaded the R&D team in the successful rollout of the ColorCode ecosystem across global markets, excluding Japan and Korea.

Hong Kong, China, Hk

• Spearheaded system upgrades, ensuring seamless maintenance and robust support.

Reading, Berkshire, Gb

• Spearheaded 3G BSS deployment and video gateway migration, ensuring seamless integration and enhanced system performance.

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• Expertly managed and delivered Business Support System (BSS) implementations for key telecom operators in Taiwan and China, ensuring seamless integration and operational excellence.

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• Expertly managed and delivered Business Support System (BSS) implementations for key telecom operators in Taiwan and China, ensuring seamless integration and operational excellence.

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• Led a cross-functional team to execute cutting-edge BSS and VAS solutions, enhancing telecom services for major Chinese clientele.

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• Led a high-performance cross-functional team to successfully deploy innovative BSS and VAS solutions, achieving critical project milestones for telecommunications clients across Hong Kong and Southeast Asia.

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• Streamlined daily operations for Business Support System (BSS) initiatives, enhancing project delivery for our esteemed Hong Kong clientele.

North Point, Hk

Msc, Telecommunications

Ma, Quantitative Analysis For Business

Bsc, Computer Science