Ernesto Acosta Labrada Email & Phone Number

United States

▪ Tier 2 technical support for Office 365 partners, administrators, and users.▪ Management, monitoring and resolution of support requests.▪ Troubleshooting of migrations (Hybrid, Cutover, Staged, IMAP).▪ Administration of Office 365 through PowerShell.▪ Coordination for advanced troubleshooting with the Office 365 Subject Matter Expert.▪ Support for:On-premises and Azure Active Directory identities.Azure Active Directory Connect tool (AD Connect).Exchange Online and Exchange Server (Hybrid deployment).Microsoft Teams.SharePoint Online and OneDrive for Business.Office 365 desktop applications.

United States

▪ Assist customers with billing inquiries.▪ Retain customers to avoid cancelation of wireless service.▪ Find the root cause of the reason for cancelation.▪ Provided the best customer service.▪ Offer the best benefits of having the wireless service.

Boca Raton, Fl

▪ Tier 2 technical support for Office 365 partners, administrators, and users, on behalf of Microsoft Corporation.▪ Coordination for advanced troubleshooting with the Office 365 Subject Matter Expert.▪ Implementation and troubleshooting of Exchange migrations (Hybrid, Cutover, Staged, IMAP).▪ Management, monitoring and resolution of support requests through Microsoft ticket system.▪ Documentation of all support interaction with customers, for monitoring and contributionsto the Microsoft Knowledge Base.▪ Advanced administration of Office 365 through PowerShell.▪ Administration and support for:Active Directory Identities (Local and Azure). AD synchronization (AD Connect).Exchange Online and Exchange Server (Hybrid deployment).Power BI (Dashboards, Reports, Datasets)SharePoint Online and OneDrive for Business.Office 365 desktop applications (Also install, implement and activation).Skype for Business and Microsoft Teams.Office 365 platform subscriptions.

▪ Availability, integrity, and security of the information and the services that comprise all the banking management; establish the necessary mechanisms to avoid damages to customers.▪ Administration of Microsoft Windows Server using roles DHCP, DNS, Active Directory and Domain Controllers. ▪ Administration of UNIX servers using Iptables in firewalls and Postfix for email services such as POP3 and SMTP. ▪ Maintenance and administration of Microsoft SQL Server databases in Banking Systems; using scripts to collect data of different reports.▪ Configurations, updates, and deploys of Banking account system Sabic.nef. Administration of Kaspersky Lab Kit Administration antivirus.

Cuba

▪ Network Manager between the different entities providing information and statistical models. ▪ Administration of UNIX systems and Microsoft Windows Server 2003 | 2008. ▪ Administration of Postgre SQL databases for different Statistical management systems. ▪ Development and deployment of the regional Statistical Yearbooks website using technologies such as PHP, HTML, CSS, JavaScript, CMS, Joomla, and MySQL. ▪ Deployment of SIGE system (Statistical Management system, for its acronym in Spanish) using ExtJS, Symphony 1.4.