Ernesto Acosta Labrada Email & Phone Number

United States

• Tier 2 technical support for Office 365 partners, administrators, and users.
• Management, monitoring and resolution of support requests.
• Troubleshooting of migrations (Hybrid, Cutover, Staged, IMAP).
• Administration of Office 365 through PowerShell.
• Coordination for advanced troubleshooting with the Office 365 Subject Matter Expert.
• Support for:On-premises and Azure Active Directory identities.Azure Active Directory Connect tool (AD Connect).Exchange Online and Exchange Server (Hybrid deployment).Microsoft Teams.SharePoint Online and OneDrive for.

United States

• Assist customers with billing inquiries.
• Retain customers to avoid cancelation of wireless service.
• Find the root cause of the reason for cancelation.
• Provided the best customer service.
• Offer the best benefits of having the wireless service.

Boca Raton, FL

• Tier 2 technical support for Office 365 partners, administrators, and users, on behalf of Microsoft Corporation.
• Coordination for advanced troubleshooting with the Office 365 Subject Matter Expert.
• Implementation and troubleshooting of Exchange migrations (Hybrid, Cutover, Staged, IMAP).
• Management, monitoring and resolution of support requests through Microsoft ticket system.
• Documentation of all support interaction with customers, for monitoring and contributionsto the Microsoft Knowledge Base.
• Advanced administration of Office 365 through PowerShell.

• Availability, integrity, and security of the information and the services that comprise all the banking management; establish the necessary mechanisms to avoid damages to customers.
• Administration of Microsoft Windows Server using roles DHCP, DNS, Active Directory and Domain Controllers.
• Administration of UNIX servers using Iptables in firewalls and Postfix for email services such as POP3 and SMTP.
• Maintenance and administration of Microsoft SQL Server databases in Banking Systems; using scripts to collect data of different reports.
• Configurations, updates, and deploys of Banking account system Sabic.nef. Administration of Kaspersky Lab Kit Administration antivirus.

Cuba

• Network Manager between the different entities providing information and statistical models.
• Administration of UNIX systems and Microsoft Windows Server 2003 | 2008.
• Administration of Postgre SQL databases for different Statistical management systems.
• Development and deployment of the regional Statistical Yearbooks website using technologies such as PHP, HTML, CSS, JavaScript, CMS, Joomla, and MySQL.
• Deployment of SIGE system (Statistical Management system, for its acronym in Spanish) using ExtJS, Symphony 1.4.