As part of the order entry team for Franchisees First (Pizza Hut), I will be responsible for receiving and processing orders from customers. This job requires the ability to process orders using designated scripts, handle customer inquiries, provide customers with product and service information, enter new customer information into the system, and update existing customer information.

The Home Depot Call Agent is responsible for providing excellent customer service to customers who call the Home Depot call center This includes answering questions about products and services, resolving customer issues, and taking ordersProvide help with damage items as well, helping customer with warranty issuesPlacing orders for different types of deliveriesCollaborated with team members to develop best practices for consistent customer service delivery.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Assisted customers in navigating company website and placing online orders, improving overall user experience.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.Developed strong product knowledge to provide informed recommendations based on individual customer needs.

My job at Porch for the campaign of Demand Transformation Is to connect homeowners with top rated local professionals via live phone transferThese are fresh leads; I call homeowners soon after they submit their project requestWith great communication skills and be able to help them find a solution for any home related maintenance issuesMy skills needed must be excellent written and verbal skillsBe able to solve problems on the spot, be able to look for different ways to help the homeownerMake sure the information is accurate, in a professional way.

My obligations as a virtual agent are the following:Call all the clients that my campaign needs to organize their appointmentsOffer services to new clients or call clients who have once worked with us beforeTo see how they can be helped againSome of the campaigns I have handled have been home sales appointments, credit repair, solar panel sales, tax preparation appointments, funeral insurance appointments, home loan appointmentsEach client and each campaign is different is where I have to use my experience to offer the best service according to the goal of the campaignI work directly with small businesses, where each call is very personal and leaves an excellent presentation of the businessThe volume of calls is always high, working with different personalities of people on the phoneOur job is to get more work for our clients in a nutshell.