Ernesto Rivera Email & Phone Number

Citigroup, LIC, NYAudit Risk Review 2006 - PresentAs an ARR Audit manager, responsibilities include: Independently assess the effectiveness of controls and determine the potential impact of any control failure and the corrective actions required. Assess the Citigroup risk and control environment through rigorous evaluation of: financial, operational, and administrative controls; risk management practices; and adherence with laws, regulations and Citigroup policies. Communicate issues and status of corrective action to its internal and external constituencies to ensure visibility and foster timely resolution. Emphasize proactive control and risk management, and encourage learning from control issues/incidents of competitors, the general business community, or within Citigroup.

As the Items Fraud Analysis (IFA) manager, responsibilities included: Managing of various Risk Control processes, 20 employees on both the East Coast and West coast, reviewing transactions for fraud and potential loss exposure, blocking accounts and consistent reporting to senior management on loss saves. Developed and implemented processes to reduce fraud on transactions processed through Citibank NA financial centers and back offices. Point person for implementing processes to reduce loss exposure due to fraud on incoming Return Deposited checks. Project manager for IFA on acquisitions and National Check Operations Image Exchange projects to ensure all risk assessments could be performed in Image Exchange environment. Provided customer service and operational support to all Citibank NA Financial Centers across the nation on potential losses identified. Liaison with Citigroup Security Investigative Services and IFA, reporting and assisting in the recovery of large potential losses.

Reengineered Fraud functions throughout the country. Centralized fraud review processes in New York and New Jersey. Developed processes for Items Fraud Analysis to reduce exposure on the following: Returned Deposited checks, Electronic Advance Return Notifications (EARNs), Automated Teller Machines exception items and Without Entry collection claims. Consolidated recovery efforts on losses across the country and modified process to apply recoveries to the Financial Center level. Consolidated and standardized the EARNs process in NJ for Citibanking NA. Standardized the Check Processing rules for handling Return Deposited checks across the country. Standardized Social Security Reclamation process in Check Processing to reduce loss exposure.

Instituted process changes in branch operations to strengthen operational efficiency and increase customer service. Changes included, mapping branch processes, removing processes from the branches and centralizing in remote locations or back office.

Worked in various branches throughout Manhattan performing all branch operations functions. These functions included, Teller, Head Teller, General Utility, Assistant Operation Supervisor, Operations Supervisor, and Operations Manager. Duties encompassed all operational and control aspects of the financial centers.