Ernesto Ramirez Email & Phone Number

• Manage the After-Sales Service area to provide correct customer service by performing and complying with the KPIs• Inventory control of spare parts efficiently based on real information on the requirements of the installed base• Coordination between the different areas for a better development of processes and operation between all areas of the company

Mexico City Area, Mexico

Responsibilities:• Define Sales Objectives. • Coordination, Execution and Compliance of sales services. • Carry out the execution of the prospecting process. • Preparation of quotations and proposals based on the needs of the client. • After-sales service to generate a relationship of trust with the customer.Achievements:• Develop a sales history for a correct projection.• Achieve the creation of new clients such as the recovery of lost customers based on after sales service.• Reactivate 35% of the portfolio which increased the sales projection by 50%.

Mexico City Area, Mexico

Responsibilities:• Responsible for selecting and quoting solutions for the integration of automation systems based on the specific requirements of the client to be able to provide a customized solution.• Development of inspection protocols, reports and realization of database which generated an efficiency in the response time during the inspection process and after sales service.• Creation and management of the Quality Area where all the products entering the warehouse are verified so all the equipment and parts met the requested requirements, where I had personnel in my charge to carrying out the inspections of each meter. • Provide technical assistance both on site and remotely (phone calls and mailings) solving the customer's problems which generated a constant satisfaction feedback to the brand.• Support the sales staff’s technical requirements through periodic technical training, technical advice and equipment selection advice. As well as customer training. Achievements:• Work was carried out in conjunction with the sales area to provide customer the reliability of the excellent after-sales customer service of the brand, which generated an increase in the closing of product sales and an increase in service orders in 40%.• Continuously improved the methods and procedures of process techniques, measurements, documentation and workflows.• Drafted protocols, suitability documents, plans and test reports for quality control purposes which generated a reduction in warranty claims by 70%• Realization of the database of all the equipment sold in Mexico, so that the service personnel could provide better technical assistance both on site and remotely, knowing the original characteristics of the meters.