• Provided technical assistance to internal staff and external clients, resolving hardware and software issues related to desktops, laptops, printers, and mobile devices.• Installed, configured, and updated software applications and operating systems, ensuring compatibility and security compliance.• Conducted regular system audits to identify vulnerabilities, performance bottlenecks, and areas for improvement, implementing corrective actions as needed.• Collaborated with cross-functional teams to implement IT projects, upgrades, and deployments, ensuring seamless integration and minimal disruption to business operations.• Delivered on-site and remote training sessions to end-users on software usage, data backup procedures, and cybersecurity best practices.• Maintained inventory records of IT assets, tracking hardware and software licenses, warranties, and service agreements to facilitate procurement and budget planning.

• Successfully established new business relationships with clients, showcasing strategic prowess in identifying opportunities within the market.• Billed over $625,000 in my three years of sourcing new accounts. • Executed 50-100 outbound calls daily, contributing to the cultivation of strong client connections and trust-building efforts.• Conducted frequent client visits to gain insights, build trust, and identify bespoke needs and solutions.• Effectively led a team of 5, driving month-to-month sales growth through strategic guidance and mentorship.• Managed and orchestrated the activities of a dynamic team of 5 sales representatives, ensuring alignment with organizational objectives.

During the time I was employed by ERAC, I ranked amongst the top employees throughout the months on the Matrix(ERAC grading scale). Completed the Management Trainee Program. The experience at ERAC has molded me into a more business oriented person.