• Operated a training program for the entire company of 50+ employees in transitioning from programs in 2003 to programs in 2010.• Provided a vast range of technical support in documentation standards, database analytics, web design, and marketing materials. While the company was looking for replacements from other departments I was in charge of holding down financing and marketing roles for several months.

• Utilized interpersonal and customer service skills to adapt to customers with various backgrounds.• Created effective sales tactics and increased frequent customers.

• Successfully started family business during a recession. Grew company by 10% and sold a thriving business after three years.• Managed the day to day operations of the dessert shop from opening to closing.• Increased efficiency of production of goods by two thirds.• Maintained equipment, products presentation, and flavor consistency.

• Inspected preproduction builds and reported customer feedback to the programmers.• Collaborated with marketing department on copy-writing for advertisements and events.

• Trained employees from public and private sectors, with programs from Microsoft Office 2003/2007, Business Objects, and Adobe Systems.• Achieved Top Performance of Applications Instructors recognition twice in the monthly international rankings of New Horizons franchises.• Certified as Microsoft Office Master Application Specialist.