Ernest Tsang Email & Phone Number

Honolulu, Hawaii, United States

• Operated a training program for the entire company of 50+ employees in transitioning from programs in 2003 to programs in 2010.
• Provided a vast range of technical support in documentation standards, database analytics, web design, and marketing materials. While the company was looking for replacements from other departments I was in charge of.

Honolulu

• Utilized interpersonal and customer service skills to adapt to customers with various backgrounds.
• Created effective sales tactics and increased frequent customers.

Hawaiian Islands

• Successfully started family business during a recession. Grew company by 10% and sold a thriving business after three years.
• Managed the day to day operations of the dessert shop from opening to closing.
• Increased efficiency of production of goods by two thirds.
• Maintained equipment, products presentation, and flavor consistency.

• Inspected preproduction builds and reported customer feedback to the programmers.
• Collaborated with marketing department on copy-writing for advertisements and events.

• Trained employees from public and private sectors, with programs from Microsoft Office 2003/2007, Business Objects, and Adobe Systems.
• Achieved Top Performance of Applications Instructors recognition twice in the monthly international rankings of New Horizons franchises.
• Certified as Microsoft Office Master Application Specialist.

Computer Programming, Specific Applications

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Speech Communications Society