Ernie Cauthen Email & Phone Number

Roswell, Ga

Migrated company from an existing MSP solution to In-House support.Implemented new ticketing system with desktop support to provide immediate quality service to customers.Upgraded network switches from 10/100 Layer 2 to 10/100/1000 Layer 3 Managed.Upgraded an End-of-Life WatchGuard XTM 26 firewall to a WatchGuard Firebox T70.Researched and integrated a custom monitor solution to allow for company welcome messages, video, and upcoming events to be shown on TV's throughout office suite.Restructured existing VLANs to improve security and provide better connectivity to end users.Implemented an inventory management solution to track assets, costs, and depreciation.

Greater Atlanta Area

Assisted in starting up the help desk improving the end user experience for students.Created group policy's which helped to secure the environment and minimize potential risks.Worked with department deans to improve IT-Customer relationships and implemented new policies for support staff.Implemented a new End Point Security software and created GPO's to install the msi client to over 1500 workstations.Developed and implemented an automated process to import new students from an Oracle Database and create new users in our student Active Directory.Created a student reset portal in PHP that used LDAP and MSSQL to verify student credentials.Responsible for P2V migration of internal workloadsRefined the process in which assets are disposed of through the college surplus system.Deployed Microsoft System Center Configuration Manager to the environment for imaging and application management.Added several applications used by Atlanta Technical College to SCCM for customers to have the ability to insall.

United States

Developed a custom web-based software in PHP, CSS, HTML, and jQuery to be used as a Reservation software.Designed and created database structures as well as created automatic triggers to import data from an external database.Worked with other developers through BitBucket to track code development, bug issues, and branch revisions.Collaborated with product management to design new mock-ups, review code commits, and test product functionality.Collaborated with other developers to identify software bottlenecks, review and assign bugs to developers, and resolve potential performance issues.

Image and deploy workstations, tablets, and laptops.Responsible for custom SQL report creationSupported end users across Windows XP, Windows 7, and Windows 8 workstations.Assisted in P2V migration of server environmentMaintain a virtual VMWare server environment of Server 2003 and Server 2008 R2.Deployed a new VOIP phone system.Defined and documented best practices for IT systems, customer devices, and workflow processes.

Check all inventory of the ambulance daily before starting shift including all expiration dates for medical equipment and fire extinguisher.Maintain a safe work environment and try to remove those involved in a safe manner if deemed necessary.Respond to emergency medical calls ranging from headaches to vehicle rollovers.Document in Patient Care Reports any and all interventions performed on individuals in compliance with National Requirements.Maintain a familiarity with all equipment used by Puckett EMS as well as equipment used by Cobb County Fire Department.

Assist in the layout of formwork.Measure and cut material to be used.Be on site for concrete pours in case of a form failure.Operate heavy machinery such as a lull, bobcat, and forklift.Flag for crane operators when moving materials on the job site.Assist the Occupational Safety and Health Administration safety inspector when on site in evaluating all safety items in place.infantry, united states marine corpsOctober 2005 – January 2009Maintain a high physical standard of fitness.Be proficient in multiple weapon systems such as an M16A4, M249 SAW, M240 Golf, and a Mark 19.Track equipment issued to squad such as serial numbers, magazine counts, Kevlar vests, and Kevlar helmets. Know the location of squad members and maintain a squad contacts list.

Camp Lejeune

INFANTRY, UNITED STATES MARINE CORPSOctober 2005 – January 2009Maintain a high physical standard of fitness.Be proficient in multiple weapon systems such as an M16A4, M249 SAW, M240 Golf, and a Mark 19.Track equipment issued to squad such as serial numbers, magazine counts, Kevlar vests, and Kevlar helmets. Know the location of squad members and maintain a squad contacts list.