Ernie Crespo Email & Phone Number

Torrance, Ca

• Manage $13M of a $30M annual operations budget, including day-to-day oversight of field operations with a peak service level of 56+ revenue vehicles and 100+ employees.• Oversaw implementation of real time Auto Vehicle Locator (GPS) on 63 buses, including system design, system performance and customer interaction tools, including integration with Google Transit Real time feeds, real-time passenger APP, automatic passenger counters and text or online real time bus notification via email or SMS. Worked and coordinated with multiple vendors, as software and hardware needed to interface. • Serve as the point of contact for all union related matters, including resolutions of employee grievances and contract interpretations.• Plan and schedule transit services, including monitoring of KPI’s, such as on-time performance, passengers per service mile, cost per service mile, and cost per hour.• Manage operations labor planning/budgeting for current and projected staffing needs. • Manage and supervise security guards’ contracts, responsible for oversight of security of passengers and staff.• Identify key safety areas of concern and incorporate procedures and training efforts to reduce accident and litigation liability.• Develop instruction, policy and bulletins and other informational material for public and staff use.• Prepare and administer performance improvement plans (PIPS) to operations staff.• Coordinate investigation and resolution of complaints from the public.• Establish department goals and objectives that support achievement of Torrance’s Strategic Plan.

Santa Monica, Ca

• Managed a $23M of a $58M annual operations budget, including day-to-day oversight of field operations with a peak service level of 160+ revenue vehicles.• Managed and supervised 14 Supervisors, 3 Dispatchers, 5 Training Coordinators, 3 Office Staff Assistants and 250+ Bus Operators, including drafting of employee/performance reviews.• Served as the point of contact for all union related matters, including resolutions of employee grievances and contract interpretations.• Identified key safety areas of concern and incorporated procedures and training efforts to reduce accident and litigation liability.• Developed instruction, policy and bulletins and other informational material for public and staff use.• Prepared and administered performance improvement plans (PIP) for operations staff.• Coordinated investigations and resolutions of complaints from the public.• Liaison between Big Blue Bus and the City Attorney’s office in preparation for litigation, including signing of verifications, interrogatories and production of documents on behalf of the City of Santa Monica.• Point of contact for government entities such as CHP and DMV auditing processes, including the administration of the DMV’s Employee Testing Program.

Long Beach, Ca

• Supervised and coordinated Motor Coach Operator training and instruction.• Conducted classroom and behind-the-wheel training for Motor Coach Operators, in accordance with Verification of Transit Training (VTT) certification.• Assessed, planned and developed new Motor Coach Operator training programs.

Davis, Ca

• Operated 40ft. buses in revenue service throughout the City and Local County.• Supervised daily on-street operations including resolution of customer service complaints.• Repaired all Unitrans Fleet- 40ft. Orion’s, Gilligs, GM’s and London Style Double Decker’s.• Performed and oversaw the preventative maintenance inspections.• Responded and resolved mechanical issues during service road calls. • Trained new hires in preparation for DMV licensing and new equipment.