Ernie Crespo Email & Phone Number

Torrance, CA

• Manage $13M of a $30M annual operations budget, including day-to-day oversight of field operations with a peak service level of 56+ revenue vehicles and 100+ employees.
• Oversaw implementation of real time Auto Vehicle Locator (GPS) on 63 buses, including system design, system performance and customer interaction tools, including integration with Google Transit Real time feeds.
• Serve as the point of contact for all union related matters, including resolutions of employee grievances and contract interpretations.
• Plan and schedule transit services, including monitoring of KPI’s, such as on-time performance, passengers per service mile, cost per service mile, and cost per hour.
• Manage operations labor planning/budgeting for current and projected staffing needs.
• Manage and supervise security guards’ contracts, responsible for oversight of security of passengers and staff.

Santa Monica, CA

• Managed a $23M of a $58M annual operations budget, including day-to-day oversight of field operations with a peak service level of 160+ revenue vehicles.
• Managed and supervised 14 Supervisors, 3 Dispatchers, 5 Training Coordinators, 3 Office Staff Assistants and 250+ Bus Operators, including drafting of employee/performance reviews.
• Served as the point of contact for all union related matters, including resolutions of employee grievances and contract interpretations.
• Identified key safety areas of concern and incorporated procedures and training efforts to reduce accident and litigation liability.
• Developed instruction, policy and bulletins and other informational material for public and staff use.
• Prepared and administered performance improvement plans (PIP) for operations staff.

Long Beach, CA

• Supervised and coordinated Motor Coach Operator training and instruction.
• Conducted classroom and behind-the-wheel training for Motor Coach Operators, in accordance with Verification of Transit Training (VTT) certification.
• Assessed, planned and developed new Motor Coach Operator training programs.

Davis, CA

• Operated 40ft. buses in revenue service throughout the City and Local County.
• Supervised daily on-street operations including resolution of customer service complaints.
• Repaired all Unitrans Fleet- 40ft. Orion’s, Gilligs, GM’s and London Style Double Decker’s.
• Performed and oversaw the preventative maintenance inspections.
• Responded and resolved mechanical issues during service road calls.
• Trained new hires in preparation for DMV licensing and new equipment.