Ernie Jugovic Email & Phone Number

Toronto

Help clients clarify their business drivers, prioritize business needs, define measurable success criteria, and align IT strategy to the business from a vendor neutral perspective so that decisions regarding technology direction are positioned for optimal success.Driving technology investment value through innovative business management consulting, organizational change management, business to business sales, service product development and sales enablement.Plan solution adoption strategy, tactics, and prepare users to adapt to and adopt change associated with technologies such as Microsoft 365, Copilot for Microsoft 365, ERP solutions, Microsoft 365 tenant migration/consolidation, Google Workspace, Cisco Webex,plus others.

Pickering

Delivering business enabling guidance on the effective alignment, use, and management of information and technology assets.

Newmarket

Advise Environmental Services Department on IT governance to align technical services with business goals, direct and prioritize technology portfolio, reduce redundancy to mitigate financial risk, and effectively position technical services as a business enabler. Assess progress and update Information Systems Master Plan. Advise management on cross departmental technical service delivery planning, service management, service metrics, understanding delivery capacity, demand management, and reporting value to manage customer expectations.

Accountable for representing interests and needs of internal clients with respect to outsourced infrastructure services. Responsible for ensuring performance of vendor services with respect to contracted service levels. Directed Contract Governance team to drive optimum value of agreed to services, including negotiation of additional services. Envisioned, developed, and matured the Outsourcing Governance Framework to manage vendors effectly and drive greater service value.

Responsible for delivery of enterprise wide middleware services underpinning over 350 corporate web sites. Developed strategic objectives and directed service delivery for the development, integration, implementation of services focused on returning stability to production environments and and increasing services to application development team.

Developed strategic objectives and directed service delivery for the development, integration, implementation, and support of more than 8900 corporate databases in North America, Europe, and Asia. Managed global team spread across 7 locations in North America and India. Revitalized relationship with key internal stakeholders by listening, identifying opportunities, negotiating commitments, measuring and reporting on deliverables, and stabilizing high quality service.Ensured corporate compliance with legislative guidelines; implemented appropriate controls, standards, and information security procedures (SOX, HIPPA, OSFI) for all systems managed.

Responsible development, integration, and support of corporate security systems including Public Key Infrastructure. Establish security strategy and architecture as a multi-year rolling vision and framework.Tranform security culture to one of business enablement. Success manifested itself in application team inclusion of security during planning rather than at last minute prior to deployment.

Responsible for development of commercial products and in-house IT systems for legal retail portal and for advanced reusable transaction engine designed to manage complex transactions handled by multiple e-business solutions.

Responsible for leadership in policy, service delivery, standards, platform, design, development, tools, deployment and support of all enterprise production and development databases; developed budgets, forecasts and business cases in support of corporate initiatives and direction. Partnered with product and project managers to deliver services and solutions that satisfied business needs for revenue generation, application optimization, and quality

Spearheaded creation of Data Warehousing practice, established vision and strategic plan; developed architecture, standards, design, and executed plan. Facilitated enterprise access to information in support of heightened demand for analytical capabilities that resulted in increased revenues and internal operating efficiencies.

B.Sc., Physics

Certificate, Personal Financial Planning