Christine Ernst Email & Phone Number

Kirkland, Wa, Us

• Developed and facilitated nomination-based training for Lead Executive Assistants focused on building teams and leading across the organization. Conducted needs assessment to identify learner needs and inform curriculum. Owned end-to-end learner experience, including communications, logistics, and feedback collection.• Co-chair of biannual global conference for 700 Executive Assistants. Conference consisted of keynote, training and networking sessions, and a vendor fair. • Developed Calibrated Review E-learning required for all Executive Assistants participating on promotion panels within the organization.• Led global team of volunteers to build administrative training and development programs.• Responsible for annual goals review and strategic planning to identify strengths and growth opportunities.

• Program Manager for the Professional Administrative Network, serving over 1,000 employees. Led committee members and volunteers in providing high-quality programs. Programs included a quarterly newsletter, toolkit on the company intranet, onboarding program, monthly training series, and training for advanced Executive Assistants.• Managed program data and KPIs to ensure continued improvement in programs.• Managed the Executive Assistant Career Planning program. Distributed survey to Executives and Executive Assistants. Analyzed organization health data. Wrote summary and recommendations report sent to all Executives and Executive Assistants in the organization.

• Partnered with the Vice President, Hardlines to effectively manage the office.• Managed highly complex calendar. Successfully reprioritized meetings as needed.• Arranged domestic and international travel.• Provided leadership to the Executive Assistant team.• Planned and executed All Hands meetings with over 350 attendees.• Established working backwards plans for key events and deadlines.• Developed and co-chaired training program for new Executive Assistants to Amazon.

• Represented the School of Nursing to internal and external constituents• Managed day to day operations of the fast-paced School of Nursing consisting of 90 faculty members, 30 staff members at 5 locations serving over 1,400 students• Project management for the accreditation process at multiple sites resulting in the highest level of approval• Assisted the Dean with administrative tasks including drafting the Board of Trustee Reports, Strategic Plan, and Organization Charts• Executed the duties of a confidential employee. Trusted to exercise good judgment in handling confidential staff issues and supporting the Dean during grievance procedures • Collaborated with senior management to develop and implement School of Nursing policies • Supervised the annual performance evaluation of 30 employees and is responsible for their professional development• Directed all components of the hiring process including paper screening, interviewing, and reference verification of over 60 staff hires to date• Liaised with Human Resources regarding salary negotiations, payment of independent contractors, and submission of employee records• Responsible for domestic and international travel for senior management

School Of Nursing

• Directed process for hiring adjunct faculty and facilitated hiring process for full-time faculty• Developed and maintained tracking system for 150 faculty to ensure compliance with contracted clinical facilities• Liaised with controller to resolve payment issues • Managed development, distribution, and return of adjunct contracts• Organized faculty meetings and off-campus retreats• Coordinated evaluation process for School of Nursing faculty

• Coordinated the Psychiatric Mental Health Nurse Practitioner Program• Developed and implemented system to track compliance for students participating in the grant form the California State Department of Mental Health.• Prepared and submitted reports to the Sate Department of Mental Health providing updates on the status of students and the Psychiatric Mental Health Nurse Practitioner Program. • Served as the staff coordinator for the Board of Registered Nurses Continuing Approval Visit. • Maintained and updated student clinical files

Yellowstone National Park

• Directed front desk registration for 1,000 guests and supervised front office staff• Received commendations from guests for exceptional customer service• Selected to participate in Xanterra Management Development Program • Initiated daily communication with department managers to ensure high-quality customer service• Achieved goal to increase overall customer satisfaction and decrease costs related to customer complaints • Provided weekly employee professional development on customer service • Created weekly employee schedules aligned to budget and monthly allocation

Master Of Arts, Leadership

Bachelor Of Arts, Managerial And Organizational Communication