Eric Smith Email & Phone Number

Redmond, WA, US

During my tenure at Seagull Scientific, I have spearheaded various initiatives to enhance IT infrastructure and bolster cybersecurity measures, contributing to the seamless operation of business applications and safeguarding organizational assets.

• As a Systems Engineer at Zetron, I played a pivotal role in enhancing IT infrastructure and driving technical initiatives to support organizational goals.Key Accomplishments:
• Remotely executed VMware host and Nimble storage upgrades, ensuring zero downtime and optimal performance.
• Deployed a customer training solution, contributing to sales initiatives and customer satisfaction.
• Coordinated the global migration of antivirus software for servers and workstations, enhancing cybersecurity measures.
• Implemented automatic updates to core applications, improving software delivery to workstations and enhancing efficiency.
• Customized Windows 10 images for deployment, streamlining workstation provisioning processes.

• As a Systems Administrator, I held a central role in ensuring the seamless operation of IT systems and infrastructure, managing a diverse range of responsibilities to support organizational objectives.Key.
• Responded to daily support calls/tickets and managed the deployment and relocation of end-user equipment, including monitors, docking systems, and printers.
• Served as the primary point of contact for all support requests, providing timely resolution via support phone/email and maintaining accurate logs of service requests.
• Managed system administration activities under general direction, including installation, maintenance, configuration, and integrity of computing hardware and software in compliance with standards.
• Administered servers, desktop computers, printers, routers, switches, firewalls, phones, and software deployment, ensuring security updates and patches were applied.
• Monitored network resources and performance, assisting in network planning and administration to optimize efficiency.

Redmond, Washington

• As an IT Helpdesk Administrator, I served as the initial point of contact for troubleshooting hardware and software PC problems, ensuring smooth functioning of IT operations within the organization.Key Responsibilities:
• Acted as the primary point of contact for IT support requests, responding to all inquiries promptly and keeping users updated on the status of their requests.
• Identified and resolved end-user computer-related issues, documenting common problem resolution procedures for future reference.
• Managed the provisioning of new users, including setting up computers, phones, and cell phones, and creating/modifying user accounts and permissions.
• Provided informal user training and materials on desktop/laptop and software usage, promoting efficient and effective utilization of IT resources.
• Created, maintained, and deployed images for desktop/laptop computers, ensuring standardized configurations across the organization.

Bellevue, WA

• As an HR Operations Specialist at Annik Technology Services Pvt. Ltd., I held a multi-faceted role encompassing various aspects of operations management, with a focus on expense report processing, invoicing, IT.
• Expense Report Processing: Managed Concur administration and collaborated with the leadership team to ensure accurate reporting of all travel and expenses.
• Invoicing/Accounts Payable/Receivable: Handled Corp-to-Corp invoicing, coordinating with finance and onshore CPA for payment arrangements. Created office spend and budget reports for leadership review.
• IT Support: Oversaw equipment procurement and setup for new employees, administered Microsoft 0365 and SharePoint, and managed hardware/software troubleshooting. Collaborated with the global IT team for server.
• Facilities Management: Procured and maintained office supplies and assets, managed office space configuration and layout/design, and served as a liaison between building management and leadership.
• Payroll Administration: Collected time and attendance entries, coordinated with the finance team for reporting and payroll adjustments.

Bachelor Of Science (Bs), Psychology

Bachelor Of Arts (Ba), Sociology