In Vodafone Business Unit to serve Enterprise Customers as Delivery and Support Operational ManagementE2E accountability of Core Services ( Connectivity, SDWAN , Voice , Cloud PBX )E2E accountability of Managed Security&SOC ServicesProject & Transition Management , E2E accountability of Project Management of all enterprise solutions ( Cloud Services ( Migrations,Dedicated Cloud, Container etc ) , Security and SOC Services, Core Services and IOT solutions )Partner management for Security and Core servicesOwner of CAPEX and OPEX for the related service

E2E accountability for Vodafone’s Fixed & Mobile – Core ( Internet/VPN, Voice and VAS ( Security , Cloud ) services served to Vodafone’s enterprise customersDesign and implementation of Cloud and Security infrastructure for enterprise products and services. Proactively reviewing current architecture and capabilities, evaluating new technologies and solutionsHigh level and low level design and implementation of customer service delivery, working close to business teams and vendors.Technical design & approval for complex tailor made customer solutionsFault Management of the Enterprise IPMPLS Internet/VPN Networks, Voice Networks, Security and Cloud Systems and thousands of the customer network equipments(Routers, Switches, Modems, Mediagateways,Firewalls etc…) and 7*24 - Level2 and Level3 support of Cloud, Security and IoT services infrastructurePartner management for Cloud,Security and Core services, Field operations for customer locations and operational managed services. Owner of CAPEX and OPEX for the related service.

This role is accountable for managing corporate operations of fixed services, managing& reporting customer complaints management, customer commitment and contract management, planned maintenance process, incident info management process and customer surveys. This role is also accountable for designing, implementing and operating of corporate customer projects. Accountable for ensuring high level of customer satisfaction within Voice, Data,Security and Datacenter/Messaging Customer Operations To Monitor to the corporate operations response time and resolution time performance , take necessary actions if needed Fault management of the IPMPLS, Fiber and Voice backbone and all of the VFNET network equipments Accountable for escalating unsolved or urgent outages on the Turk Telekom side related VFNET backbone links or customer internet/VPN links To ensure to provide permanent resolution within agreed KPI’s for customer link outages related Turk Telekom, provide field services if necessary Fault Management of the customer IPMPLS Internet/VPN Networks, Voice Networks, Security Systems and thousands of the customer network equipments(Routers, Switches, Modems, Mediagateways,Firewalls etc…) Accountable for defining of installation and configuration standards of the new IPMPLS, Security and Voice projects which is used by Project Delivery teams. Ensuring of the installation quality by making periodical audits of the project delivery teams in order to reduce fault tickets occurred right after the deliveryOwnership of the configuration,Incident/request management processProviding comprehensive support to Sales Managers, Project Engineers in order to assist them for sales and new project delivery activities especially for the big projects Proactively reviewing current architecture and capabilities, testing and evaluating new technologies and solutions and implementing improvementsE2E integration design responsibility for the Network Monitoring Tools

-Responsible for managing of Level 2 Data,Voice,Security and Messaging teams of 25 people-Fault Management of the customer IPMPLS Internet/VPN Networks, Voice Networks, Security Systems and customer network equipments(Routers, Switches, Modems, Mediagateways,Firewalls etc…)-Accountable for ensuring high level of customer satisfaction within the Level2 Voice, Data,Security and Datacenter/Messaging Customer Operations -To Monitor to the level 2 operation response time and resolution time performance , take necessary actions if needed-Accountable for visiting customers after the customer complaints in order to present resolution plan and following the whole process until have a permanent solution -Accountable for defining of installation and configuration standards of the new IPMPLS, Security and Voice projects-Ownership of the configuration management process -Ownership of the incident management process -Ownership of the request management process-Providing comprehensive support to Sales Managers, Project Engineers in order to assist them for sales and new project delivery activities-Recruit, retain and develop an effective team. Provide clear definition of roles, responsibilities, individual goals and performance objectives-Accountable for controlling spare network equipment(routers, switches, modems and mediagateway) parts and their movements for the customer incidents.-High Level Design of the complex customer projects -Accountable to develop and define standards, concepts and guidelines for support environments