Eric Russell Email & Phone Number

Hampshire, Tn, Us

Tennessee, United States

Brentwood, Tennessee, United States

Columbia, Tn, United States

Greater Nashville Area, Tn

Franklin, Tn

•Responsible for project management and oversight in the implementation of physician practice management and electronic health record systems.•Responsible for establishing and maintaining a positive client relationship during the lifecycle of implementation engagements. •Provide project oversight for a physician health system upgrading to Allscripts Practice Management system and the implementation of Allscripts Professional Electronic Health Record system for its 35 multi-specialty physician practices.•Responsible for reporting achievement of Stage 1 objectives for Meaningful Use and implementing software utilization or workflow changes necessary to meet those objectives.•Provide point of escalation for client by communicating software enhancements and technical issues to software vendor.•Assist client with implementation, support, and training to meet client project goals and timelines.

As a premier provider of technical staffing solutions, Achillean Solutions builds strong relationships with candidates & companies in various vertical markets. We pride ourselves on providing flexible recruiting solutions that meet needs. We provide contract, contract-to-hire, or full-time technology professionals that range from web / e-commerce development to application development to network administration / design to ERP package development. We understand!

Leadership: Provide executive guidance and oversight for assigned clients. Serves as role model to staff related to carrying out company direction. Business Development: Expand business through the development of add - on sales at clients. Assist sales team with sale of consulting services for new business including executive input to the sales process, development and approval of service deliverables, pricing for deliverables, assisting in closing the business.Client Relationship Management: Develop & maintain executive level relationships with clients. Ensure client retention. Build strong relationships with key client contacts during the sales process to assist in closing process.Financial Management: Manage sales opportunities to assist service team in achievement of budgeted financial goals. Manage A/R for assigned clients to expected company levels.

Led Implementation, Account Management, and Support departments. Communicated with management, development, and product teams daily on status of clients and product issues. Trained new client service employees to ensure high level of product knowledge. Provided additional client training to reinforce product knowledge, improved clinical workflow and user satisfaction. Helped develop implementation plans and manage pending implementation projects. Created departmental dashboard reports to provide management real time access to client status. Assisted in client implementations to help reach and exceed department and company goals. Worked with account manager to start several new initiatives, such as online client surveys, client reports and additional training programs. Developed contract pricing to support sales and implementation team goals and objectives. Provided second level support when needed to resolve client issues.

Administered ISI’s Customer Relationship Management Software and Internet Communications Software. Documented departmental procedures for training and evaluation purposes. Serviced existing client relationships by receiving and responding to telephone and email inquiries. Maintained customer relationships, internal sales support, account management and client relationship departments. Analyzed and processed accounting data from clients into Investment Scorecard’s proprietary software.

Supported 800 plus external and internal users of Private Business Inc. electronic commerce software (Business Manager). Project manager for new implementations of Business Manager program. Migrated clients to new versions of the software. Trained end users on using Business Manager. Documented and trained on software programs and procedures for training and internal resources

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Education record

Mba