Ervin D. Pearson Ii Email & Phone Number

Georgia, United States

• My experience – As a Consultant – Salesforce, working closely with Salesforce Development in driving the adoption, optimization, and iteration of the Salesforce platform, leveraging multiple integrations and.
• Providing day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
• Designing, operating, and integrating Salesforce applications to enable efficiencies in Key areas of the business
• Providing coaching in best practices for Salesforce administration and implementation to enhance user experience
• Recommending new features and improvements to optimize and increase use of the platform
• Using Salesforce automation to streamline internal processes

Atlanta Metropolitan Area

• My experience – As an IT Manager – Sales & Marketing Applications, focused on providing overall leadership and management of IT Application portfolio for the Sales, Direct Marketing, and Digital Marketing area.
• Directed and participated in the implementation and execution of new/upgraded information systems via personally defined plans, involving process and procedural enhancements to increase operating efficiency.
• Met with executive management, department heads (directors), supervisors, systems analysis personnel, and user management to solicit cooperation, clarify program intent, and identify and resolve problems.
• Provided in-depth Subject Matter Expert (SME) level SugarCRM and SugarMarket product and project knowledge.
• Provided project management best practices and process improvement recommendations.
• Led the implementation of SugarCRM by designing workflows, performing user acceptance testing, and documenting process.

Atlanta Metropolitan Area

• My experience – As a Corporate Account Manager, within the Business Development Organization, my responsibilities included developing, maintaining, and expanding relationships of assigned accounts. This included.
• Established productive, professional relationships with key personnel in assigned customer accounts, as well as completing strategic customer account plans that met company standards.
• Coordinated the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Exceeded assigned sales quota and targets for profitable sales volume and strategic objectives within assigned accounts.
• Proactively led a joint company-strategic account planning process that developed mutual performance objectives, financial targets, and critical milestones for a prior set period.
• Assessed, clarified, and validated customer needs on an ongoing basis.

Virtual / Remote Office, GA

• My experience – As a Lead Consultant, within the Client Engagement & Customer Experience Optimization Practice, focused on retention of existing customers, the current revenue streams, and building new revenue streams.
• Served as the senior relationship executive for account management with both client and virtual teams including sales, pre-sales, technology, and professional services delivery groups to deliver client satisfaction and.
• Ensured Client Engagement & Customer Experience expectations were achieved as evidenced in a 100% client satisfaction survey rate during 92% of quarters measured over 6 years as determined by Oracle and Salesforce.
• Possessed deep consultative selling experience and executive relationships in financial services industry with an emphasis in the technology and decision management solutions. Also, having a strong understanding of.
• Generated, qualified, and converted new leads through networking, prospecting, and executing sales campaigns at existing strategic accounts and in new territories with proven success in identifying new business.
• Engaged in and pursued the direct sale of FICO solutions to drive towards the successful negotiation and close of assigned business contracts linking price to solution value and targeted margin to consistently achieve.

Virtual / Remote Office, GA

• My Experience – As a Sr. Pre-Sales Consultant, within the Pre-Sales & Business Development Organization, responsible for supporting solution sales across the FICO product portfolio. Generated internal and external.
• Provided proactive solution leadership & design for the changing market needs.
• Developed specific solution packs, key messages, and co-authored marketing material, contributing to compelling thought leadership on both the market / technical landscape and FICO solutions to both internal and.
• Led and owned lead generation campaigns for financial services and risk management.
• Researched market trends and specific needs/issues of target clients, coupled with the demonstrated capacity to establish linkages between these needs and FICO product/service solutions.
• Worked closely with FICO’s Product organization to enable development of product roadmaps and new product releases that met the needs of customers.

Norcross, GA

• My Experience – Leading the product life cycle across Fraud and Cyber Security, Debt Management, and Risk & Compliance including accountability for developing and communicating product strategy, aligning FICO's.
• Worked cross-functionally with engineering, quality assurance, operations, development, and professional services counterparts to define, document, and evolve technical feature set and usability of the product ensuring.
• Assisted the sales team in developing enterprise-class software and analytic cloud product demos utilizing agile development methodologies, user flows, user stories, IT Solution functional concepts and non-functional.
• Functioned within the UX Design Team to create interaction models, wire frames, and high fidelity prototypes.
• Managed several product line life cycles from strategic planning, delivery of product roadmap priorities, and tactical activities to achieve market and value targets.
• Operated day-to-day cross-functional activities across engineering, quality assurance, product management, marketing, business development, legal, field support, customer service, and other global functions throughout.

Norcross, GA

• The Team – FICO Professional Services Team is a diverse group that specializes in designing and delivering a wide range of solutions for the complex business needs of customers. The team functioned as a part of the.
• Provided business analysis and knowledge acquisition interacting with clients (both business and technical personnel) on a constant basis.
• Engaged with key stake holders, internal and external, to understand the product and user requirements.
• Generated appropriate design documents, wireframes, and other forms of documentation to clearly represent the solutions being created.
• Created 180+ templates and knowledge base articles providing clients immediate solutions resulting in an 80% reduction in case resolution time, limiting direct engineer involvement as determined by Oracle and.
• Generated solutions resolving 2000+ problems by way of executing problem solving methodologies and conducting extensive investigation and root cause analysis to determine the sensitive nature and scope of problems.

Norcross, GA

• The Company – London Bridge Group had over 1,600 clients worldwide and provided a comprehensive portfolio of software and e-Commerce solutions including Customer and Enterprise Management Software, Banking Software.
• Worked with the customer throughout the software implementation process, providing expert knowledge, ensuring successful implementation of the software, and ready for customer use.
• Collected and disseminated information by way of analyzing business needs and software configuration, training and consulting business leaders on decisions to optimally run their business.
• Delivered client facing and internal projects using the globally defined delivery methodology, defining the project’s objectives and overseeing quality of deliverables according to strict deadlines and within budget.

Marietta, GA

Citicorp Trust Bank, fsb was a federally chartered thrift, serving customers from coast to coast. As the real estate lending affiliate of CitiFinancial Credit Company, Citicorp Trust Bank was part of the Citigroup family of financial services companies, including Citibank, Primerica, and Smith Barney. Combined, Citigroup companies do business in more than.

Atlanta, GA

Bank of America (abbreviated as BoA or BofA) is an American multinational banking and financial services corporation headquartered in Charlotte, North Carolina. It is the second largest bank holding company in the United States by assets. As of 2016, Bank of America is the 26th largest company in the United States by total revenue. In 2016, Forbes listed.

Atlanta, GA

BankAmerica was acquired by NationsBank of Charlotte in October 1998 in what was the largest bank acquisition in history at that time.While NationsBank was the nominal survivor, the merged bank took the better-known name of Bank of America. Hence, the holding company was renamed Bank of America Corporation, while NationsBank, N.A. merged with Bank of.

Computer Science

Activities and Societies: Army ROTC

Education record

Activities and Societies: Student Government