Erwin Austria Email & Phone Number

Singapore

Singapore

Accenture Singapore• Analyse requirements and come up with the required design following the predefined framework and guidelines• Create test cases, identify test data• Execute test cases, troubleshoot issues, test defects• Support business users in test activities• Support deployment• Analyse an organization and design its processes and systems, assessing the business model and itsintegration with technology.• Assess current state, identify customer requirements, and define the future state and/or business solution.• Research, gather and synthesize information

Singapore

UOB Credit Cards – Production Support Management● Provide post implementation support including production support and service/userrequests.● Have clear and open communication with user support team / contact center escalationteam● Provide timely updates and supports on end-customer issues.● Resolve problems and provide effective solution.

Singapore

Accenture Singapore● To gather, analyse and formalise user’s business requirements and processes, evaluateon feasibility of implementation and manage project scope.● Prepare project documentation such as Requirement Specifications / Use CaseSpecifications to meet customers’ requirements and conforms to quality management processstandards and procedures to minimise rework.● Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.● Develop technical design specification and translate technical design intoprocess/program specification. Involve in the design review session.● Make changes to configurable items which include hardware, software, documentation,etc.● Participate in Coding and Code Review.● Assist in the integration testing, system testing, User Acceptance Test (UAT) &implementation activities.● Prepare user manual and operations manual and facilitate training of users andoperators in using the system.● Provide post implementation support including production support and service requests.● Have clear and open communication with customers on project issues or clarifications.● Track the progress and provide updates to Project Manager● Resolve problems and provide effective solution.

Singapore

UOB Credit Card System● Involved in projects such as UOBT V2 Acquiring, UOBT E-statement and otherenhancement projects.● Involved in SIT (Software Integration Testing) and UAT (User Acceptance Testing) BatchTesting● Online Keying and Batch Processing of Banking and Credit Card Functionalities.● Develop COBOL, JCL, DB2 and VSAM, CICS programs.● Provide impact analysis, solution design and working with other developers to deliver thefunctional, technical design specifications.● Building and enhancing credit card system based on the design that conforms to thebank’s established IT standards and guidelines and is in compliance with regulatoryrequirements.● Review system test scope and test results● Support regional business-as-usual production issues and user queries.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Involved in SIT (Software Integration Testing) and UAT(User Acceptance Testing)● Test Data Preparation and Creation, Test Region Setup, Test Planning, RegressionTesting● Blackbox/Whitebox Testing, Negative/Positive Testing● Online Keying and Batch Processing of Banking and Credit Card Functionalities.● Involved in Analysis, Design, Development, Testing, Implementation and SupportMaintenance of Credit CardApplication software systems.● Created and modify COBOL and online programs, copybooks, JCL, PROC, controlcards based on the business requirement and specifications using Cardlink● Assigned to handle the following: development coding, unit testing, system integrationtesting (end-to-end batch run) and UAT testing (end-to-end batch run)● Provides results of the UAT testing to the system support and business users forverification and checking● Provides support until the project is implemented in the system and provide assistanceduring the implementation of the project.● Provide assistance and support to other teammates regarding the requirements andalso helping them out on some technical queries.● Provide assistance and support to business users and system supports regarding theprojects we are implementing (e.g. data extraction for UAT testing, analysis if output has somediscrepancy from the expected result, answer some queries if users have clarifications orquestions about the project)● Able to handle multiple projects per quarter with minimal support from leads.● Provide assistance and support to other teammates regarding the requirements andalso helping them out on some technical queries.● Provide assistance and support to business users and system supports regarding theprojects we are implementing (e.g. data extraction for UAT testing, analysis if output has somediscrepancy from the expected result, answer some queries if users have clarifications orquestions about the project)

Makati, National Capital Region, Philippines

● Assigned as developer to support bank request/s for report and document enhancement(e.g. Loan statements, Deposit Notices)● Assigned to support different American Banks to provide final layout of the statementsand notices to comply with the business requirements.● Used Customized Statement Formatter Tool to create/modify new statements and notices.

Quezon City, National Capital Region, Philippines

● Developed and enhanced new components that require the following functionalities:● Analyze, design and implement COBOL components (backend) with Java integration(front-end) for Core Banking components specifically Customer Information, Loans, Cards andDeposits● Handle lead roles (three workorders) during software development and system supportfor native CICS programs● Provide functional, technical and/or project related information to colleagues.● Assigned as POC (point of contact for CICS questions)● Assigned as developer, Unit Tester, Assembly Tester – Components with medium tohigh complexity (COBOL, JCL,DB2,CICS,VSAM)● Assigned to enhanced existing CICS maps and mapsets to handle the new businessrequirements.● Developed and modified old CICS program that also involves access in VSAM files.● Assigned as reviewer for peers of the same level.● Assigned to lead a task/small project for a certain application.● Participated in impact analysis during solution finding phase.● Assigned to create technical designs for batch and online components.● Analyzed issues and errors and create solution to fix the bug/error in programs.● Develop and modified BATCH components using SADE Tool● Assigned as developer and unit tester for components with low to high complexity(COBOL programs, JCL, DB2) and develop CICS maps and modifying CICS programs with lowto medium of complexity.● Used Mainframe tools such as ChangeMan, File Aid, QMF, Control-M and SADE (StandAlone Development Environment)● Created and Maintained Team’s Lessons Learned Tracker