Responsible for ensuring the timely sourcing, recruitment, and delivery of qualified personnel with specific set of skills and competencies required by the different business support groups of the organization.Manpower Selection -•Performs screening of applicants and ensures candidates endorsed meet the standards needed for the position.•Helps run and evaluate selection processes including interviews, psychometric tests, personality questionnaires and various group activities.•Monitors RFP requirements and its status.Experiments on different recruitment tools to guarantee quality of hires and efficiency in hiring.Assists in expanding the candidate pool.Conducts speaking engagements – campus talks, career counseling, etc.Personnel and Human Resources Management•Provides assistance to other HR initiatives (e.g., OD strategy planning.)Ensures completeness of 201 files and on-time processing of other documents/forms.Work Management -•Provides advice and assists line supervisors/managers on various recruitment process and concerns.•Coordinates with Operations and Business Support groups for their hiring needs.Personal Excellence•Keeps abreast of best or novel recruitment practices in and out of the company.•Ensures the timely and effective delivery of support services (including reports and trackers) in compliance to service level agreements (SLAs), specifications and directives defined•Maintains high degree of customer service for all support queries and adheres to all service management principlesCommunication -•Communicates ideas clearly and articulately in all presentation and situation may it be for internal or external clients; ensures that the point or idea is well expressed and understood.Results Driven•Directs, coordinates and monitors work activities and over-all performance of the team members to ensure that company’s productivity, accuracy of standards, and schedules are met.

Responsible for managing the recruitment and timely delivery of qualified personnel for the specific position in the Organization.• Oversees the daily flow of applicants and new hires.• Helps run and evaluate selection processes including interviews, psychometric tests, personality questionnaires and various group activities.• Experiments on different recruitment tools to guarantee quality of hires and efficiency in hiring.• Assists in expanding the candidate pool.• Provides assistance to other HR initiatives (e.g., OD strategy planning.)• Ensures completeness of 201 files and on-time processing of other documents/forms.• Works closely with the TA- Sourcing team to ensure that the applicants sourced are in line with the account’s requirements.• Meets with the team to review previous month’s performance and establish goals for the coming month.• Distributes/delegates tasks and responsibilities evenly among subordinates.• Identify developmental needs and training needs of the team.• Keeps the team exposed to and well trained with end to end recruitment process.• Prepares subordinates’ BSCs in close coordination with the immediate superior.• Leads and communicates organizational and developmental changes to the group.

Leads the team that provides customer support to clients ensuring productive and quality work based on set standards. Also handles the team’s product knowledge, quality, and effectiveness to ensure that the team meets the company’s and campaign’s goals and objective.• Handles escalations from team members to resolve customer issues and concerns which are beyond the CSR’s authority to resolve• Collaborates with various departments and clients during meetings (incl. Synergy, Quality and Client • • Calibrations and other weekly meetings) to ensure the team’s alignment with processes, product updates and action plans.• Conducts special training for trending opportunities as necessary• Communicates HR related information such as company policies, company events, and other employee-related matters• Creates and updates Time Reports thru HR PRO• Analyzes stats and determines what affects agent / team performance to conceptualize and establish appropriate solutions that would help improve performance metrics.• Speaks of ideas clearly and articulately in all presentation and situation may it be for internal or external clients.• Directs, coordinates, and monitors work activities of team members to ensure that the Company’s standards are met. • Communicates organizational and developmental changes to the group.• Motivates and inspires agents to perform better by formulating and implementing regular (i.e. weekly, monthly) team activities.• Recognizes team and team member accomplishments and performance.

Responsible for providing customer support to various client requirements using the mode of communication set by the client.• Communicates to customers to gather details, probing for necessary information (i.e.specific concerns, account details, name etc.)• Keeps customers’ private information confidential (i.e. account information)• Informs clients of products and/or service or add-ons that may or may not have beenconsidered previously (upselling)• Evaluates and responds to client inquiries and concerns properly and accurately (i.e.billing, finances, products etc.)• Exerts all efforts and exhausting various possibilities to provide customers the servicethey require within the agreed guidelines and standards• Relays relevant announcements, updates and new procedures to teammates• Provides quality customer service in every call performed by applying phone ethics,principles and standards• Listens actively to customers, applying soft skills to address both their practical andpersonal needs.

Responsible for catering to various administrative tasks of HIPI employees.• Maintains workflow by studying methods and implementing cost reductions• Creates record keeping system for delivery vehicles and office equipment.• Canvass and Procurement of office supplies• Assures personal and staff compliance with all building regulations including infection control, hazardous materials, fire safety, and building, electrical, and plumbing codes.• Speaks of ideas clearly and articulately in all presentation and situation may it be for internal or external clients; ensures that the point or idea is well expressed and understood.